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<br />abreast with the latest workforce trends and legislative changes to ensure compliance with state <br />and federal regulations. Staff has developed comprehensive training manuals and conducted <br />regular training for all Service Providers using a customer friendly and easily understood format. <br />Since the inception of the Daisy Wheel YSPN in 2002, staff has also translated various complex <br />system measurements and mandatory reporting requirements into an easily understood format for <br />the YSPN Service Providers. As the Service Navigator, the SA WC has organized and/or <br />developed the following training for all Service Providers in order to stay current and be in <br />compliance with our state and federal regulations: <br /> <br />· What is WIA? <br />· Enrollment Strategies <br />· Case management Strategies <br />· Co-Enrollments <br />· Credential Information <br />· Fiscal Invoicing <br />· Fiscal Responsibility <br />· Becoming Familiar with <br />your Agency's Contract <br /> <br />· Performance Measures <br />· New Enrollment Intake <br />· Case Notes <br />· Exit Strategies <br />· Follow-up training <br />· Disability Awareness <br />· Data Validation <br /> <br />For the past seven years, the SA WC, as the Service Navigator, meets with the YSPN on a <br />monthly basis to provide them with monthly reports and the status of their case loads. At the <br />monthly YSPN meeting, the SA WC reports out on enrollments, activities, exits, and follow-ups. <br />As needed, the SA WC also conducts staff in-service training for the Service Providers and alerts <br />them of any changes to paperwork as well as modifications to process and procedures. One of <br />our goals has been to provide the YSPN with all the tools necessary to allow them to focus on <br />providing services to the youth in Santa Ana. The SA WC continues to avail itself to all Service <br />Providers for individualized training and technical assistance. At times, when Service Providers <br />have experienced staff turnover, the SA WC staff readily stepped in and provided much needed <br />transitional and customized training to ensure continuity and consistency of service delivery. <br />Examples of training include eligibility requirements, intake process, activity setting, case <br />management techniques, performance management, exit strategies and follow-up techniques. <br />The trainings were tailored to meet the specific needs of each Service Provider. <br /> <br />6 <br />