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<br />for these changes and had staff attend common measure trainings through DOL and at the annual <br />California Workforce Association Conferences. This is just one example of our commitment to <br />helping the YSPN stay in compliance and up to date with new regulations so the YSPN can <br />succeed in meeting all Federal, State, and locally mandated performance measures. The SA WC <br />also provided training on common measures to allow all Service Providers to have a basic <br />understanding of what common measures are and how they will affect them. <br /> <br />The SA we will provide all Service Providers with individual exit oversight. Staff will meet <br />individually with each Service Provider to go over exit strategies for each youth actively enrolled <br />on their case load and evaluate which youth are ready to exit the program and how their exit will <br />impact the overall success of the YSPN. The SA WC will train all Service Providers on how to <br />exit and follow-up on their youth in order to comply with federal, state, and local regulations. <br />We will use our data base to provide reports to the Service Providers and inform them of follow- <br />up due dates for each participant at their 30, 60, 1st, 2nd, 3rd, and 4th quarter follow-up. The <br />Service Provider will also receive updated charts and data informing them of how they are doing <br />with their WIA Performance Measures individually and as a Network. This will ensure that as a <br />network we stay informed of our planned versus actual goal attainments and that we meet all <br />requirements and measurements. <br /> <br />CUSTOMER SATISFACTION <br /> <br />Measuring customer satisfaction has always been an integral part of the YSPN program <br />operation. Currently, the SA WC is responsible for monitoring and supporting continuous <br />improvement work teams as well as monitoring and increasing customer satisfaction for the <br />entire SA WC. A customer satisfaction survey tool for clients and employers has been developed <br />for those serviced by the SA WC. The SA WC will assist in tailoring a survey for participants <br />under the YSPN. All Service Providers will administer surveys during the life of the program as <br />youth are exited from the program. In addition, all customer satisfaction outcomes will be <br />reported to the Youth Council. The SA WC will create and implement a continuous <br />improvement plan based on the results of the customer satisfaction survey. We are committed to <br />providing exceptional customer services and will strive for continuous improvement utilizing <br />data collected and by sharing this valuable information with all youth Service Providers. <br /> <br />10 <br />