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1 <br />1 Overview <br />1.1 Executive Summary <br />You have made a significant investment in your facility and its complex technical systems which are critical to the <br />profitability and productivity of your overall business. This proposed service solution, our Service Agreement, will <br />proactively serve to protect that substantial investment through a program of planned service tasks by our trained <br />technical staff. <br />This Service Agreement has been specifically developed to support your unique facility, and the services provided <br />herein will help you in achieving your facility goals. <br />1.2 Customer Objectives <br />To have fire alarm system tested per customers RFP <br />1.3 Current Situation <br />Siemens has been doing the testing and customer needs to put it out to bid. All testing will be done during normal <br />business hours Monday - Friday 7:00 am to 4:00 pm. Any programming will need to be done by others as the fire <br />alarm system is a proprietary system. <br />1.4 Siemens Capabilities & Commitment to Our Customers <br />Siemens Industry, Inc. is the leading single-source provider of cost-effective facility performance solutions for the <br />comfort, life safety, security, energy efficiency and operation of some of the most technically advanced buildings <br />in the world. Siemens is pleased to offer this proposal for technical support services to your facility. For more than <br />150 years, Siemens has built a culture of long-term commitment to customers through innovation and technology. <br />We are confident that we have the capabilities to meet your critical facility needs today and in the future, and we <br />look forward to the opportunity to serve you. <br />Siemens Industry, Inc. 10/26/2009 Page 3 <br />EXHIBIT A