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1 <br />2 Service Solution <br />2.1 FIRE ALARM & LIFE SAFETY SERVICES <br />2.1.1 Customer Support Services <br />Life Safety Log Book: We will provide a life safety log book containing information and guidance on the <br />management of the Life Safety System. All service records shall be recorded and kept within the log book. This <br />log book shall serve as a reference for local authorities, insurance carriers, and Siemens technical personnel. <br />Written Report of All Services Performed: We will complete a service report for each visit detailing the purpose <br />of the call and summarizing the work that was performed. <br />Annual System Configuration Audit & Report: We will verify and compare the system configuration to the <br />existing records during the annual test and inspection. Any changes to the system are checked and documented. <br />2.1.2 Technical Support Services <br />Emergency Onsite Response: Monday through Sunday, 24 Hours per Day: Emergency Onsite Response will be <br />provided to reduce the costs and disruptions of downtime when an unexpected problem does occur. Siemens will <br />provide this service between scheduled service calls and respond within 4 hours for critical emergencies, or within <br />8 hours for non-emergency conditions, Monday through Sunday, 24 hours per day, including Holidays, upon <br />receiving notification of an emergency. Critical emergencies, as determined by your staff and Siemens, are failures <br />at a system or panel level that would result in the loss of the operation of an entire section of a building or place <br />the facility at high risk. Non-emergency conditions, as determined by your staff and Siemens, are failures at an <br />individual component level resulting in minimal impact to the overall operation of the facility. Non-emergency <br />conditions, as determined by your staff and Siemens, may be incorporated into the next scheduled service call. <br />Fire Alarm System Testing & Inspection: We will perform an annual test of all covered fire systems by certified <br />specialists using testing protocols specified by NFPA as well as any local guidelines that are required for your <br />facility. In addition, we will perform sensitivity testing of all smoke detectors to ensure that the equipment is <br />operating within the proper UL-specified sensitivity range. Necessary documentation detailing the results of the <br />Siemens Industry, Inc. 10/26/2009 Page 4