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City of Santa Ana <br /> CONSULTING SERVICES <br /> A. Police Services Dispatcher Recruitment Services will include: <br /> a. Evaluating and enhancing SAPD's current job posting for Police Services Dispatcher. <br /> b. Evaluate and enhance SAPD's current hiring practices for Police Services Dispatchers. <br /> c. Evaluate and enhance SAPD's current recruitment practices for Police Services Dispatchers. <br /> B. Police Services Dispatcher Training Services will include: <br /> a. Development of Communications Training Manual to include: <br /> b. Construct timelines and training benchmarks for Communication Training Off icers(CTO)that fall in <br /> line with the policies and procedures of the SAPD. <br /> c. Manual must be specific to the policies and procedures of the SAPD, and updates shall be provided <br /> on an as needed basis. <br /> d. Provide training for all Communications Training Officers(CTO) on an as needed basis throughout <br /> the duration of the Agreement. <br /> C. Police Services Dispatcher Staffing Services will include: <br /> a. Assess the staffing structures, levels, and scheduling practices, including the use of overtime <br /> within the Communications Division for optimization. <br /> b. Research and review applicable best practices, regulations, and state and industry standards <br /> related to staffing, overtime, call time standards, including the MOU's between the City of Santa <br /> Ana and the Police Officers Association(POA). <br /> c. Analyze and determine optimal staffing and workload levels for the Communications Division <br /> personnel. <br /> KEY ASSUMPTIONS <br /> Kim Turner, LLC makes the following key assumptions when preparing our competitive price proposal for the City <br /> of Santa Ana. <br /> • Payable NET-30, billed monthly. <br /> • Work requested outside the scope of work will be separately negotiated and billed at an hourly rate of <br /> $425.00. <br /> • All travel and lodging for Kim Turner, LLC related to this project is inclusive of the quote for services and <br /> will be the sole responsibiiity of Kim Turner, LLC. <br /> Kim Turner, LLC thekimturner.com <br />