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(9) CITY OF SANTA ANA is a partner agency participating in the Coordinated Entry System's Weekly Match Meetings to ensure the most vulnerable youth receive housing first. See our Supportive Service Policy in Attachment N. 12. Incentives SUFK OC will provide incentives to youth for accomplishing program benchmarks or personal goals. Incentives may include special activities(e.g. group outings or field trips), gift cards, and formal recognition such as award certificates. The benchmarks we acknowledge within our mentoring program include school graduation, certificates eamedlWEX completed, .ITS stages completed, JTSfRMTS "graduation", and permanent housing"move in day". We typically provide incentives geared toward the following outcomes: • Grades in school • Attendance in school • Becoming Employed • Consistently attending workshops or coaching sessions for 4+weeks • Developing and presenting a personal career plan or goal sheet • Showing leadership in a group activity or mentoring a peer (occasionally) See the SUFK OC Incentive Policy in Attachment O. 11 Follow-Up Services SUFK OC will provide follow-up services to youth participants 12 months after exit.Exit is defined as any participant who has a ter nination(or program "graduation") date within the quarter and has not received any WIOA service for 90 days,except follow-up, and there are no future services scheduled,that participant has "exited"for the purposes of performance measurement. Follow-up documentation will be provided 1", 2°d, 3rd, and 4f quarter after exit. When a youth"graduates" the JTS program, they are permanently housed and self-sufficient; and they are no longer receiving WIOA services. The.ITS mentoring programs take on average, 6 months to complete after intake. Upon completion of the program, the SUFK OC mentor will typically connect with the youth monthly for the first 6 months and quarterly for the remainder of the follow-up year. With each connection, they will ensure that the youth remains stably housed and self-sufficient. Our goal is for each client to ultimately find themselves in a sustainable and healthy situation. Once youth are in a sustainable, healthy situation,we support them for potential setbacks, relapses,new instances of homelessness and other challenges. Therefore, we don't ever back out of their lives. We determine a comfortable set of services, counseling, and other supports that a youth needs at a given point in time. All youth are encouraged to remain connected to SUFK OC staff for the long term. Many youth in the program continue their relationship as volunteers themselves. During the follow-up period, the SUFK OC Case Manager will continue to provide case management, supportive services, and incentives, as needed. Support services may include housing support(tapered), housing navigation and relocation services and employment navigation services, as needed.