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Exhibit A Scope of Work—Graviton Consultant Agreement <br /> 4.5 Training "'1"r lk <br /> The training track includes the deliverables and tasks to complete the training requirements to support <br /> the organizations'transition to the Oracle Cloud applications.The transition to cloud-based systems <br /> requires a greater emphasis on end user training due to both the system and business process changes <br /> that will be implemented.The project team will implement a blended learning end user training <br /> program for the City.The training track includes three deliverables spanning the five implementation <br /> stages as depicted in the graphic below. <br /> Graphic:Training Track Deliverables <br /> �I� IIIIIIII�IIII�II�III II III <br /> �I1111111111III� II��II ��» IIDIIII�IU�II� 1111 Oil �'lNP <br /> End user training activities are initiated during the build stage of the project.The timing is due to the <br /> availability of a mature set of business process maps and use cases, where the business process track <br /> has completed Conference Room Pilot 3. The inventory of use cases will be leveraged in the <br /> development of the end user training plan, where the project team defines the users that need to be <br /> trained, the business processes they are to be trained on,when training will be delivered, and how the <br /> training will be conducted. <br /> Following the development of the end user training plan,the focus will shift to the development of <br /> training content.The approach to training content will be to take a subset of use cases in a designated <br /> end user training course, and leveraging the step-by-step instructions within the use case, develop job <br /> aids and training content. <br /> The final step in the deployment of the training program is the delivery of end user training. For core <br /> users, Graviton will deliver in person classroom training. For casual end users, Graviton will deliver <br /> online learning,which will allow users to take online, self-paced, on demand training. On demand <br /> training can be taken repeatedly by the end user before and after go-live. <br /> 4.5.1 Eind User Training "T cnllls <br /> Graviton will provide the following end user training tools to support the City and the project team in <br /> the development of an effective end user training program. <br /> u51., 1 End User"braining PIN Job Aids: Microsoft Word <br /> Graviton will develop end user trainingjob aids in PDF.Job aids are step-by-step end user instructions <br /> that include screen shots, navigation, and written steps for completing online transactions in the Oracle <br /> Cloud system. Graviton uses Microsoft Word to expedite screen captures as Graviton project team <br /> 64 GRAVITON <br />