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Exhibit A Scope of Work—Graviton Consultant Agreement <br /> members record transactions. Those screen captures become the job aids that are edited in Microsoft <br /> Word and then ultimately published as PDF documents. The specific use of Microsoft Word for <br /> developing job aids will be determined by the City and Graviton project team members and will be <br /> documented in the End User Training Plan deliverable. <br /> 4.5.1.2 Ein User Trainfing Video Content® Adobe Captivate <br /> Graviton will develop end user training video content and job aids in SCORM 1.2 <br /> compliant format. Graviton leverages Adobe Captivate as our authoring tool. Adobe <br /> Captivate will transition training content from basic PowerPoint format to interactive <br /> videos with voice over and recorded webcam content. All Graviton developed end <br /> user training content will be owned by the City. Graviton will ensure the City has <br /> access to all training content throughout implementation and will transition all training content to the <br /> City by the conclusion of the project. <br /> The specific use of Adobe Captivate for developing training content and job aids will be determined by <br /> the City and Graviton project team members and will be documented in the End User Training Plan <br /> deliverable. Adobe Captivate will be administered by Graviton project team members though <br /> completion of the Project Closeout deliverable. <br /> 4.5.1.3 II^^.earning Management System (II^^,IMS), II^^,e irn ipoin <br /> The City will leverage Oracle Learning wherever possible to <br /> complete the End User Training program. Until such time as <br /> Oracle learning is implemented, Graviton will provide an ID Learnupon <br /> optional LearnUpon learning management system (LMS)for <br /> the City's implementation of Oracle Cloud. This LMS is optional. The LMS will allow for the improved <br /> organization and administration of the blended Learning training program for the City, including course <br /> development, blending instructor-led and eLearning courses, managing LMS users, and providing <br /> reports to the project team on training progress. The specific use of the LMS will be determined by the <br /> City and Graviton project team members and will be documented in the End User Training Plan <br /> deliverable. LearnUpon will be administered by Graviton project team members through completion of <br /> the Project Closeout deliverable. Graviton would provide LearnUpon for the City's use during the <br /> project and for one year following the project go-live. The Project Closeout deliverable would establish <br /> a plan for transitioning administration of LearnUpon from Graviton project team members to City <br /> project team members. <br /> 65 GRAVITON <br />