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Exhibit A Scope of Work— Graviton Consultant Agreement 3 Oracle Cloud Implementation Scope The Graviton project team will collaborate with the City of Santa Ana (City) project team members to implement the Oracle Cloud applications to meet the City requirements documented in RFP No. 23- 132 for Enterprise Resource Planning (ERP) System, Including Implementation Services. The Oracle Cloud applications will be implemented by the Graviton project team in a manner consistent with the Graviton proposal response, proof of concept demonstrations, and request for clarification response. Appendix A of this Statement of Work (SOW) includes the Graviton/Oracle response to the City requirements to RFP No. 23-132 Appendix A— Requirements. Implementation of the Oracle Cloud solution will result in a significant transformation of City business processes. Through this transformation, the City's objectives include, but are not limited to, the following: • Provide a single, comprehensive and integrated solution to manage the City's financial and human resource furnctions: • Reduce or eliminate the need for redundant data entry; • Reduce or eliminate the need for manual input when preparing the annual budget and financial statements; • Provide an up-to-date, user friendly and intuitive user interface to promote system use and productivity; • Streamline business processes to take advantage of best practices through automation, integration, and workflows; • Provide interface capabilities with third -party sytems used for permitting, water billing, business license, the zoo, recreation, dog license, and others; • Improve and provide necessary reports and access to data through inquiry or drill down capabilities; and • Provide a vendor self-service portal and an employee self-service portal. To ensure a successful project, the Graviton team will develop a detailed project scope including specific application features, configurations, extensions, integrations, conversions, and recommendations for changes in city business processes. The detail scope will be finalized as part of the Project Scope deliverable to be developed, reviewed, and approved at the conclusion of the build stage of the implementation. Following the City's review and approval of the Project Scope deliverable, the project team will implement change control processes to manage implementation scope for the remainder of the project. Those change control processes will be documented in the Project Management Plan deliverable to be completed during the plan stage of implementation. The initial scope of Oracle Cloud Applications to be implemented, data to be converted, and interfaces to be developed, based upon the City RFP and Statement of Work discussions is listed in the sections below. 3.1 Oracle Cloud Applications The graphic below depicts two implementation phases — Phase 1 HCM and Phase 2 ERP. The Graviton project team will lead the City through these implementation phases. For both Phase 1 HCM and 6 GRAVITON `®1 CON91JLi��uO 9En. ViCL9 VI