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Exhibit A Scope of Work— Graviton Consultant Agreement <br />members record transactions. Those screen captures become the job aids that are edited in Microsoft <br />Word and then ultimately published as PDF documents. The specific use of Microsoft Word for <br />developing job aids will be determined by the City and Graviton project team members and will be <br />documented in the End User Training Plan deliverable. <br />4.5.1.2 End User Training Video Content: Adobe Captivate <br />Graviton will develop end user training video content and job aids in SCORM 1.2 <br />compliant format. Graviton leverages Adobe Captivate as our authoring tool. Adobe <br />Captivate will transition training content from basic PowerPoint format to interactive <br />videos with voice over and recorded webcam content. All Graviton developed end <br />user training content will be owned by the City, Graviton will ensure the City has <br />access to all training content throughout implementation and will transition all training content to the <br />City by the conclusion of the project. <br />The specific use of Adobe Captivate for developing training content and job aids will be determined by <br />the City and Graviton project team members and will be documented in the End User Training Plan <br />deliverable. Adobe Captivate will be administered by Graviton project team members though <br />completion of the Project Closeout deliverable. <br />4.5.1.3 Learning Management System (LMS): LearnUpon <br />The City will leverage Oracle Learning wherever possible to <br />complete the End User Training program. Until such time as LearnUpon <br />Oracle learning is implemented, Graviton will provide an <br />optional LearnUpon learning management system (LMS) for <br />the City's implementation of Oracle Cloud. This LMS is optional. The LMS will allow for the improved <br />organization and administration of the blended Learning training program for the City, including course <br />development, blending instructor -led and el -earning courses, managing LMS users, and providing <br />reports to the project team on training progress. The specific use of the LMS will be determined by the <br />City and Graviton project team members and will be documented in the End User Training Plan <br />deliverable. LearnUpon will be administered by Graviton project team members through completion of <br />the Project Closeout deliverable. Graviton would provide LearnUpon for the City's use during the <br />project and for one year following the project go -live. The Project Closeout deliverable would establish <br />a plan for transitioning administration of LearnUpon from Graviton project team members to City <br />project team members. <br />65 LqRAVITON <br />cON9 ul.r N SERVICES <br />