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SeSerSSerrrServicesProvices ProvvicesProvices Providevidedvvdvided <br />ItisourunderstandingthatthedesireoftheCityofSantaAnaistoimplement/maintainaGISMappingand <br />infraMAP®ApplicationSupportServices.SupportingmultipledepartmentsforEngineering,WaterProduction, <br />WaterQuality,WaterMaintenance,SewerMaintenance,MeterServices,andothersasneeded.Servicescaninclude <br />avarietyofsupportincludingtroubleshooting,newsoftwarefeatures,reportingconØguration,GISedits(ArcGISPro) <br />anddatabasemaintenance.infraMAP®userlicensingfor200internalandexternalusers. <br />TheMappingandApplicationprogramwillconsistofthefollowing: <br />iinnffrrffffaarrrrMMAAMMMPP®Support <br />infraMAP®supportservicesensuringCityusershaveaccesstosoftware(licensing),maintenanceandarefully <br />trainedonsoftwareapplicationfunctionality. <br />GISSupport <br />GISsupportservicesareessentialforenablingtheCityofSantaAnatoleveragethefullcapabilitiesofGIS.iWater <br />willdedicateanon-siteteammemberataminimumof32hoursandamaximumof40hoursperweek.Additional <br />onsitehoursfortraining,assetveriØcation,anddepartmentmeetings,canamountto50hourspermonthabovethe <br />requiredon-sitetime. iWaterProjectManagerholdsacurrentD3DHSLicense. <br />infraMAP®features Øelduserfriendlyformstodisplayandinputmaintenancedata.• <br />AutomaticsoftwareupdatesprovidedtoCityduringoffhours.• <br />Providenewandexistinguserswithsoftwaretraining.• <br />ImportingCCTVVideosandReportsfromCCTVContractorinto infraMAP®onceavailable.• <br />ConØgurenewandexistingdataforAssetManagement,ComplianceandReporting.• <br />SupportsReal-TimedatacollectionintheofØceoroutinthe Øeld.• <br />infraMAP®supportsmultiplephoto,videoanddocumentattachments.• <br />AccesstoUserGuideManualsforFieldandAdminLevelUsers.• <br />Dailyon-siteGISEditing(ArcGISPro)from infraMAP®Redlines,As-Builts,DevelopmentPlansandCIPProjects.• <br />TimelysupporttohelpCitystafftoovercometechnicalhurdlesquickly,ensuringthatGISworkÙowsareefØcient <br />andproductive. <br />• <br />Assistingwithorganizing,cleaning,integrating,andmaintainingspatialdataalongwithQA/QCprocesses.• <br />GeneratingMapExhibitsbasedonCityStaffprojectdeØnition.• <br />DashboardandKPIMetrics.• <br />4