item 25 - Permanent Supportive Housing Inspections Work Study Session

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Permanent Supportive Housing Inspections Work Study Session October 7, 2025 Page 4 proactively maintain active communication with property owners, managers, and service providers. From July 1, 2024, to June 30, 2025, 100% PSH projects such as The Orchard (336 calls) and Casa Querencia (306 calls) generated a noticeable higher number of police and service calls compared to mixed-income PSH projects such as the Depot at Santiago (24 calls). Below are the calls for service at the following PSH communities in full operation from July 1, 2024 to June 30, 2025 (Archways, Estrella Springs, FX Residences, and WISEPlace are newly developed and do not have calls for service to analyze for this 1-year timeframe): Project Name Calls for Service The Orchard* 336 Depot at Santiago 24 Santa Ana Arts Collective 57 Heroes' Landing* 198 Casa Querencia* 306 Legacy Square 61 Crossroads at Washington 49 *100% Permanent Supportive Housing Projects The Orchard has had the most calls for service with a total of 336 calls for service. The Orchard was the location of the narcotic investigation and search warrant prompting the City Council's discussion. On September 3, 2025, SAPD conducted two separate narcotic investigations and search warrants related criminal investigation at the site. A review of the calls for service highlights a range of safety concerns that have been consistent for a 14-month period (July 2, 2024 — September 7, 2025). See summary of calls for service below: • Trespassing — 83 calls • Narcotic Activity— 69 calls • Disturbing the Peace —46 calls • Suspicious Circumstances — 45 calls • Welfare Checks — 31 calls • Domestic Violence — 11 calls • Warrants — 1 served on Feb. 20, 2025, and 2 served on Sep. 3, 2025 Options for Enhancing Monitoring and Oversight SAHA Ministerial and Administrative Inspection Option: In addition to the annual and administrative inspections available to the City under existing requirements and procedures as described above and in response to the recent concerns, SAHA has already taken actions modifying its procedures to increase monitoring and oversight of the PSHs.