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t f r i 5 E r NNhWftN_.'MIN j3j) 1. SERVICES PROVIDED It is our understanding that the desire of the City of Santa Ana is to implement/maintain a GIS Mapping and infraMAP&Application Support Services.Supporting multiple departments for Engineering,Water Production, Water Quality,Water Maintenance,Sewer Maintenance,Meter Services,and others as needed.Services can include a variety of support including troubleshooting,new software features,reporting configuration,GIS edits(ArcGIS Pro) and database maintenance.infraMAPO user licensingfor 200 internal and external users. The Mapping and Application program will consist of the following: infraMAP@ Support infraMAP&support services ensuring City users have access to software(licensing),maintenance and are fully trained on software application functionality. •infroMAPO features field user friendlyforms to display and input maintenance data. • Automatic software updates provided to City during off hours. • Provide new and existing users with software training. • Importing CCTV Videos and Reports from CCTV Contractor into infraMAP@ once available. • Configure new and existing data for Asset Management,Compliance and Reporting. •Supports Real Time data collection in the office or out in the field. •infraMAP&supports multiple photo,video and document attachments. • Access to User Guide Manuals for Field and Admin Level Users. GIS Support GIS support services are essential for enabling the City of Santa Ana to leverage the full capabilities of GIS.iWater will dedicate an on-site team member at a minimum of 32 hours and a maximum of 40 hours per week.Additional onsite hours for training,asset verification,and department meetings,can amount to 50 hours per month above the required on-site time. iWater Project Manager holds a current D3 DHS License. • Daily on-site GIS Editing(ArcGIS Pro)from infraMAP@ Redlines,As-Builts,Development Plans and Cl P Projects. •Timely support to help City staff to overcome technical hurdles quickly,ensuring that GIS workflows are efficient and productive. •Assistingwith organizing,cleaning,integrating,and maintaining spatial data along with QA/QC processes. • Generating Map Exhibits based on City Staff project definition. • Dashboard and KPI Metrics.