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-'s CITY OF SANTA ANA <br /> EXHIBIT I <br /> SCOPE OF SERVICES <br /> GENERAL REQUIREMENTS <br /> 1. Establish a rental unit database where landlords and/or their designated representatives can <br /> register their rental units by submitting and updating information about their rental units, tenants <br /> and notices, and by paying the City's rental registry fee. <br /> 2. Contain a workflow platform where Rent Stabilization Division staff can track, edit, update, and <br /> comment on Rental Unit information, and conduct operational processes such as: <br /> a. Registration, <br /> b. Exemptions, <br /> c. Administrative hearings, <br /> d. Mediation, and <br /> e. Eviction review. <br /> 3. Possess general controls and features for: <br /> a. User management, <br /> b. Customizable reporting functions for both rental units and payments, <br /> c. Random sampling of data variables (for internal audits), <br /> d. Information search (individual and business names, addresses, email, and phone <br /> numbers), <br /> e. Live tracking of key performance indicators (KPI's), and <br /> f. Integrated technical support from the vendor. <br /> 4. Establish and maintain billing workflows to include: <br /> a. Creating invoices, <br /> b. Calculating registration fees, <br /> c. Applying special fees, and <br /> d. Directly integrate or exchange data with City's payment processor to accept and record <br /> online and in-person payments via POS. <br /> TECHNICAL REQUIREMENTS <br /> 1. Solution must be cloud-based (PaaS, laaS, or SaaS) and hosted from within the continental <br /> United States. <br /> 2. Ensure support for multiple browsers(Microsoft Edge Chromium Edition, Google Chrome, Firefox, <br /> and Safari browsers) and their versions, and multiple operating systems in desktop or scalable <br /> mobile formats (i.e. tablet, smartphone laptop, etc.) without needing any browser plugins or IE 11 <br /> mode support. <br /> a. Contractor must disclose if there are limitations in specific browsers or if there are <br /> preferred browsers. <br /> 3. Support Section 508 Accessibility Standards. <br /> 4. Responsive Ul that is WCAG 2.1 Level AA UI compliant <br /> 5. Host and access system through a City subdomain URL <br /> 6. Ability to provide SSLITLS certificate to secure subdomain without using city owned certificate <br /> such as AWS Certificate Manager <br /> 7. Subdomain must comply with ISO/IEC 27001 - 27799 as applicable, or successor standards <br /> thereto <br /> 8. Ability to upload documents and records into system <br /> 9. Contain or implement security measures to protect the confidentiality and integrity of information <br /> on record which includes but not limited to: <br /> City of Santa Ana RFP No.25-073 Page 16 of 34 <br />