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Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal. <br />ironmountain.com | 1.800.899.IRON (4766) Page 14 of 18 <br />Public Sector Master SOW Form Rev. 5/21/2024 <br /> <br />General Assumptions <br />This SOW is based on the following General assumptions. <br />● Unless otherwise stated, Iron Mountain will follow standard operating procedures for all <br />standard workflows including, but not limited to, transportation, inbound/outbound <br />processing, inventory staging, and archival destruction. Notwithstanding anything in any <br />contract between Customer and Iron Mountain to the contrary, Customer acknowledges <br />and expressly agrees that Iron Mountain’s procedures involve (i) automated metadata <br />extraction, (ii) temporary storage of such metadata in a cloud-hosted environment <br />located in United States hosted by Google and exclusively managed by Iron Mountain; <br />and (iii) quality control performed by Iron Mountain personnel located in India, Iron <br />Mountain Services Private Limited. <br />● All work associated with this SOW will take place during standard Iron Mountain <br />operating hours, 8AM-5PM Monday through Friday (local time – excluding Iron <br />Mountain holidays), unless otherwise specified and mutually agreed upon. <br />● The services will be executed in a mutually agreed upon service window based <br />on the availability of Iron Mountain project teams while accommodating any <br />service restrictions noted by Customer. <br />● Projects requiring timeline acceleration are subject to additional charges. <br />● The total charges are an estimate only and will be determined based on actual <br />services provided. <br /> <br />Should any of the assumptions above prove incorrect, the parties acknowledge that this will likely affect <br />the project duration, price and/or quality. <br />EXHIBIT 2 <br />  <br />  <br />City Council 12 – 22 11/4/2025