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EXHIBIT A SCOPE OF SERVICES Consultant shall provide uniforms, accessories, equipment, and alteration services to the Police Depaitalent for approximately 600 employees working in various assignments including Patrol, Traffic, Investigations, SWAT, Communications, Forensic Services, and Jail. Consultant may also be requested to provide uniforms and accessories for the Planning and Building Agency employees. A. Description of goods and services— see Exhibit B 1. Routine uniforms and equipment orders shall be completed within a two (2) week turnaround time, with exceptions for specialty items. B. Consultant will maintain a full retail location no further than 20 miles from the City of Santa Ana Police Department. Hours of operation for the store will be a minimum of 6 days a week from at least 8:00 a.m. —5:00 p.m., Monday— Friday; and 8:00 a.m.— 12:00 p.m. on Saturday. C. Alteration Services 1. Initial tailoring will include any necessary alterations to provide a professional fit. Tailoring shall be completed within five (5) working days of fitting for all standard alterations and (15) working days for non-standard alterations. All alterations will be stitched and bound to match the manufacturer's quality and color of thread. 2. Alterations will be completed at the retail site. 3. All uniform articles will be processed in such a manner to render the finished product professional in appearance. This shall be completed on first visit and shall not require numerous alteration repairs. 4. Consultant may send representative(s) to Santa Ana Police Department in cases where five or more employees are in need of being fitted for body armor. D. Consultant will maintain all duty equipment such as leather gear and standard uniforms utilized by Santa Ana Police Department in stock at all times. E. Consultant will assign an account representative or point of contact for the Santa Ana Police Department. The account representative will be assigned to manage the City's contract for specified services and be the main contact for Police Department personnel. Account representative will ensure proper tracking of orders, invoices, and any other activities related to the contract are handled in a timely manner. F. Material Release—A "material release" form will be used by City employees to purchase against this agreement. The number shown on the material release MUST appear on your invoice. 1. In the event the City elects to utilize the Consultant's secure portal/website for authorizing purchases, a material release may not be required.