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2/20/25,9:45 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT <br /> If it's me I usually tell them that your franchise is there to help us in any problems which may come up.To sum this up they shouldn't feel awkward or <br /> afraid to talk to a representative because they think the matter will escalate <br /> Q9 <br /> How can we improve our progress to fulfill our mission and goals? <br /> Ok.....I have had a couple of rite ups(and I know I'm not perfect)but I haven't been the reason for these rite ups because of the acquaintances that <br /> show at my door but I would like for you to address the issue and talk with me about the matter,and I am bettering myself in this program,please call <br /> to set up an appt.i love my new life and don't want to be evicted because of the kind of people I happen to know <br /> Q10 <br /> Do you have any other recommendations to improve our program and services for you,our landlords,and our community? <br /> I don't want to sound like king of the castle but if you could be more open minded about the issues that arise because of someone else creating the <br /> travisty.thankyou very much.DANIEL PARRA/949-613-1262. <br /> About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice <br /> Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information <br /> Q Trusted5itew <br /> CERTIFIED SECURE <br /> n <br /> https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 <br />