Agenda Packet_2026-03-03 - Laserfiche WebLink

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Response • the City of 2026 For •' • and Maintenance- River View Golf Course MANAGER TRAINING Managers Meetings Twice per year, once in the Spring and once in the Fall, CourseCo holds three-day manager training sessions for all General Managers and Superintendents. These meetings include training by our corporate team members in the fields of their expertise along with training from outside industry experts. From reinforcing standards in areas such as payroll and safety, to refreshing customer services standards to exposure to new and innovative products and trends in the industry, it is these training sessions that allow our managers to be leaders within the industry. Weekly Conference Calls Each week our Senior Operating Managers conduct a weekly conference call for the General Managers in their region to provide ongoing training topics. These meetings ensure we are communicating and training our managers in real time. Training Modules Though our relationship with ADP we are able to offer all of our employees an extensive library of online training modules. Our VP of HR works with each manager on recommending modules that are relevant to their specific development plan as well as helping to recommend modules for other staff members at the properties. Safety Training Safety training is part of the onboarding process for every new employee. Our overall safety program includes four specific areas: • Equipment Training—All employees are trained on any piece of equipment they will be using and sign off on this training before they are allowed to use the equipment. • Monthly Safety Training— Each month the onsite managers select a safety topic from the CourseCo Safety Training Library, which is then provided to all employees that month. • Quarterly Safety Committee— Each golf course has a safety committee that meets once a quarter to review the entire property and then reports back to management on areas that are not meeting standards or possible areas for improvement. • Safety Audit— Every property receives annually an outside safety audit for both workers comp and general liability. The written report is provided both to the onsite team and executive team for review. �fC�kfiI ICO 16 — 94 3/3/202&ge 38 I '