Item 13 - Purchase Order Contract for SolarWinds Maintenance and Support Renewal

Home Browse Search

Information Technology www.santa-ana.org/IT Item # 13 City of Santa Ana 20 Civic Center Plaza, Santa Ana, CA 92701 Staff Report March 3, 2026 TOPIC: SolarWinds Maintenance and Support Renewal AGENDA TITLE Purchase Order Contract to CDW Government LLC for SolarWinds Maintenance and Support Renewal (Specification No. 26-009) (Non-General Fund) RECOMMENDED ACTION Award Purchase Order Contract to CDW Government LLC, for SolarWinds Maintenance and Support Renewal for a three-year term, beginning December 18, 2025 and expiring December 17, 2028, in a total amount not to exceed $101,570. GOVERNMENT CODE §84308 APPLIES: No DISCUSSION The Information Technology (IT) Department is responsible for the management, support, and operational integrity of the City’s two primary data centers located at City Hall and the Santa Ana Police Department (SAPD). Together, these facilities house the City’s most critical technology infrastructure and represent the largest concentration of network, server, and computer systems that enable essential municipal services and daily operations. SolarWinds is an IT infrastructure monitoring and management platform that provides centralized visibility into an organization’s networks, servers, applications, databases, and cloud services. It continuously monitors system performance, availability, and health, alerting IT staff to issues before they impact business operations. The platform aggregates performance metrics, logs, and alerts into a single dashboard, allowing teams to quickly identify bottlenecks, outages, and security or configuration problems. The City has been using the Solar Winds platform for more than 20 years and purchases the subscription through a value-added reseller that provides maintenance and support. CDW-G, a value-added reseller, has been providing the software to the City since 2023.