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(9) <br />CITY OF SANTA ANA <br />commissioning, service provider maybe asked toprovide training for new hires from time to time. Those <br />training sessions generally will be limited to one per quarter and will not exceed four training sessions <br />per year. <br />3 If the video management system requires installing and enabling client software in the PCs of City Staff, <br />those software installations will be considered a part of the maintenance services. When first installed, <br />client software may be installed in as many as 10 PCs. Thereafter, service provider may be asked to <br />install and enable client software as new personnel is hired or new PCs are purchased. These software <br />installations will be considered a part of the maintenance services if these installs do not exceed 10 per <br />calendar year. <br />G. Provide video monitoring services as follows: <br />1 The remote live video monitoring service will be activated or armed every day (365 days a year) at 6pm <br />and will be disarmed or deactivated at 4am the following day. During the hours the system is active or <br />armed, it is expected that any human intrusion in the vicinity of the camera locations will be detected <br />by the system and that system in turn will create an alert at the monitoring center. Upon generation of <br />this alert it is also expected that a 'pre-recorded' or 'live' message will be played over the loudspeaker <br />informing the intruder that they have been detected, and urging the intruder to leave the premises. <br />2. Once an intruder has been detected and an audio message (talk down) has been delivered, the <br />monitoring center will follow a pre -established protocol that may include calling on -site security, City <br />staff, or City pofice, or any combination of the aforementioned. <br />3. There are many technologies and methods for remote live video monitoring. These may include on -site <br />analytics appliances, on -board camera analytics, camera motion detection, sensors tied to camera <br />inputs, or simply trained personnel watching live video streams, or combinations of some, or all, of <br />these technologies. <br />4. Provide methods, technologies and solutions you will use to perform remote live video monitoring <br />services. <br />5. Provide additional technology, product, or process that would be needed in order to support addressing <br />staff on -site during camera monitoring hours. <br />6. Furnish daily incident reports which will include: description of incidents, video and audio clips, steps <br />taken during the incidents, and final resolution. <br />7 Guarantee the following service levels: <br />a. Monitoring center responding officer will actively engage with intruder (response) within 30 <br />seconds. During a 24-hour period, this maximum 'response time' (of 30 seconds) will be met <br />at least 92.5% of the time. <br />b. Monitoring center officer will perform a voice down (LIVE or CANNED) within 30 seconds of <br />detection <br />ECO CENTER <br />A City will provide an internet circuit for the security system. Contractor to provide all equipment and supplies <br />required to establish/maintain secure connection. <br />B. Install the following equipment (or approved equal, please refer to Section XII. General Terms and Conditions, <br />letter A. Alternatives) at the ECO Center: <br />a. Qty. 3 - AXIS M4308-PLE (camera) <br />b. Qty. 1 - AXIS P3265-LVE 9 mm (camera) <br />c. Qty. 3 - AXIS P3265-LVE-3 (camera) <br />d. Qty. 2 - AXIS P3737-PLE (camera) <br />e. Qty. 1 -AXIS P4707-PLVE (camera) <br />f. Qty. 1 - AXIS S2224 (recording) <br />g. Qty. 1 -AXIS T91A64 Corner Bracket (accessories) <br />h. Qty. 3 - AXIS T91 B47 Pole Mount 50-150 mm (accessories) <br />i Qty. 1 -AXIS T91 H61 Wall Mount (accessories) <br />j. Qty. 2 - AXIS T941\101 D Pendant Kit (accessories) <br />k. Qty. 1 - AXIS T94R01 B Corner Bracket (accessories) <br />I. Qty_ 1 -AXIS TP1001-E Wall -and -Pole Mount (accessories) <br />City of Santa Ana RFP No. 25-082 Page 21 of 40 <br />