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Zuniga, Diana <br /> From: Karen Pulido < <br /> Sent: Sunday, March 15, 2026 7:38 PM <br /> To: Amezcua, Valerie; Vazquez, Benjamin; tvphan@santa-ana.org; Lopez, Jessie; Bacerra, <br /> Phil;jhernandez@santa-ana.org; Penaloza, David; RSO; CityManager; eComment; <br /> manuel.escamilla@bos2.oc.gov; Brown, Judson; ochacontract@occr.ocgov.com; <br /> alexa.pratt@occr.gov.com;jaylonjoziah@gmail.com; <br /> oldtownorangeresident@yahoo.com; a.higareda.lopez.64@gmail.com; Fair Housing <br /> Council of Orange County <br /> Subject: Re: FORMAL COMPLAINT- Rent Stabilization &Tenant Harassment Concern (1002 <br /> Virginia Ave) <br /> Attention: This email originated from outside of City of Santa Ana.Use caution when opening attachments or links. <br /> Good evening everyone. I hope this email finds you well. To begin, I'd like to supply links to what <br /> you will need so you have ALL the information you need before anything. <br /> 1- Our Tenant Petition against Mr. Constantino Venegas-Castorena: https://tinyurl.com/4ta4rwux <br /> 2- Our Supplemental Testimony in Addition To Our Tenant Petition: https://tinyurl.com/5dpzfk5z <br /> 3- Character reference letters written by our neighbors (we could get <br /> more): https://tinyurl.com/yc7dv6fx <br /> 4- Ms. Castellanos Tenant Petition Complaint Against Us: https:Htinvurl.com/5ar4vs3y <br /> 5- Our Response To Ms. Castellanos Supplemental Tenant Statement: https://tinyurl.com/2r34m4kz <br /> Ms. Jessie Lopez - Thank you for your prompt response. We have already scheduled the Zoom call <br /> with your associate and look forward to speaking with you soon. <br /> Ms. Elie Mendez - Thank you as well for your prompt response. We sincerely apologize for not <br /> reaching out sooner. We wanted to ensure that we gathered and organized all the relevant <br /> information before contacting your office so that we could provide a clear and complete account of the <br /> situation. <br /> We would also like to mention that our family previously attempted to bring concerns regarding Mr. <br /> Constantino Venegas-Castorena to the attention of the Housing Department in 2023. Unfortunately, <br /> we never received follow-up communication at that time, which left us feeling that our concerns were <br /> not being addressed. <br /> Maricela, we have carefully reviewed your email and considered how best to respond. I was present <br /> the day you called my father-in-law, Mr. Jose Higareda, and I also recorded the call. After listening to <br /> it several times, I noticed that your email contained more detailed information than what was <br /> conveyed during the phone conversation. <br /> Initially, I considered including the audio recording as part of this response. However, our intention is <br /> not to escalate matters unnecessarily, but rather to clarify several points that we believe are <br /> important. <br /> First, your email indicated that on February 12, RSD staff contacted Mr. Higareda to coordinate <br /> mediation. That did not occur. Instead, Mr. Higareda received a phone call from an individual <br /> 1 <br />