Laserfiche WebLink
C07 1 C,7PA r..0 M <br /> Training: <br /> GigaKOM will prepare and conduct end-user training and staff training. GigaKOM will give <br /> customized training to each user group according to the staff training plan and train end <br /> users only on those features they are allowed to use according to business policy. <br /> Closeout Documentation: <br /> During as-built documentation, as the implementation phase's final stage, GigaKOM will <br /> compile documentation of the current system in an as-built solution binder. In the binder,you <br /> will include logical and physical topology maps, IP schemes, serial numbers, application <br /> configurations, and legacy migration or integration configurations. Additionally, you will <br /> finalize network documentation that reflects as-built information for the client, including <br /> specific design requirements and configurations. <br /> - Compile documentation into an as-built solution binder <br /> o Logical and physical topology maps <br /> o Serial numbers <br /> o Application Configuration <br /> o Site photos <br /> o Test results <br /> Operation and Optimization phase: <br /> During the operation phase, we will justify client network investment protection by ensuring that <br /> the newly implemented solution is highly available and operating efficiently. In addition, during <br /> operations, we will set up the client to provide operational support to the network, including <br /> developing an active support plan and an Ongoing Support Handoff Kit. Another aspect of the <br /> operations setup is assisting the client in developing processes to manage the system in ongoing <br /> operations mode, including system administration and backup, assessment management, and <br /> scheduled maintenance. <br /> - Develop an Operation Support Plan <br /> - Assist in the development of the Operation Management Plan. <br /> Incident Management: During incident management,we will classify, prioritize,isolate,and resolve <br /> incidents and track and monitor incidents. Any required changes to the system are submitted to <br /> the formal change management process, and incidents are tracked and managed in a case <br /> management system. It is also essential to manage real-time incidents with the system <br /> components via the incident-management process,which includes multiple levels of support that <br /> create and maintain the status of an incident through resolution and closure. <br /> - Classify,prioritize, isolate, and resolve incidents <br /> - Incidents are tracked and managed in a case management system -Autotask <br /> Incident Management Steps: <br /> 1. Identify Incident <br /> 2. Classify and prioritize the incident <br /> 3. Isolate the incident <br /> 4. Recover from an incident outage <br /> HQ:9245 Activity Road,Suite 105 I San Diego,GA 92126 I Phone:858-769-5408 1 Fax:858-565-2453 <br /> 15 <br />