GIGAKOM - Laserfiche WebLink

Home Browse Search

C7 I C71 r..0. M LEVEL RATE Network Architect onsite work $225.00 Network Architect remote work $225.00 Sr. Network Engineer onsite work $210.00 Sr. Network Engineer remote work $185.00 Network Engineer onsite work $200.00 Network Engineer remote work $150.00 Network Technician onsite work $100.00 Network Technician remote work $85.00 V Responsibilities and Assumptions • Client to provide access to systems and facilities to facilitate work. • Client to provide GigaKOM with access to all equipment covered under this agreement. If such access is not provided, GigaKOM will have reduced or limited ability to address problems and provide resolution. • Client to provide necessary user names and passwords where applicable. • Client will identify at least one person to work with GigaKOM throughout the service request. This person will communicate with GigaKOM and provide information on a timely basis. • For critical and high-priority issues, client will provide an escalation/alternate contact to issue timely communications and resources. • For critical priority issues,client is committed to working with GigaKOM on a 24-hour basis, if required,through problem resolution. • Client is responsible for providing a contact who is knowledgeable to the technical aspects of the problem. • Client to provide GigaKOM with a list of key personnel and contact information including after hours and escalations/ approvals. • Client is responsible for having vendor/manufacture service support agreements necessary to maintain,trouble shoot and repair hardware and software issues. • Client will provide service provider account numbers,circuit ids,contacts and contract information where necessary to facilitate service delivery or resolution. • Client to provide a list of all contract service agreements, contact names,contact numbers and contract numbers for all service agreements to be managed by GigaKOM. • Client to provide any additional information required by GigaKOM. • Client to provide all necessary supplies and accessories,attachments or other devices incidental to the service. • Client is responsible for data,backups and /or migrations of data. GigaKOM is NOT responsible for the loss of client data during remediation or migration processes. HQ:9245 Activity Road,Suite 105 1 San Diego, CA 92126 1 Phone:858-769-5408 1 Fax:858-565-2453 21