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Attachment "A" <br />One-Stop Partner Commitment <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Santa Ana WORK Center and other agencies (identified <br />in the "One-Stop Partner Commitment", Attachments "A" and "B: to this MOU) <br />functioning as "One-Stop Partners" within the Santa Ana One-Stop System <br />(hereinafter referred to as the Santa Ana WORK Center). <br />In addition to accepting the provisions contained in the MOU, the Santa Ana WORK <br />Center commits to the following: <br />Agency services to be provided: <br />? Implement WIA program services on behalf of the Santa Ana Workforce <br />Investment Board. <br />? Under WIA provide core, intensive, and individual training account services as <br />defined by the WIA and the Department of Labor. <br />? Coordinate activities and services with all one-stop partners to provide the best <br />integrated services possible to the community. <br />? Provide information to the WIB with regards to service activity, outcomes and <br />workforce issue for their review. <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana W/O/R/K Center: <br />22. <br />Hours/days per week Agency Staff Assigned to Santa Ana W/O/R/K Center: 5 days a <br />week, 8-5, M-F. <br />PERFORMANCE GOALS: <br />Customer Service <br />All on-site, One-Stop Partners shall commit to the following goals for the W/O/R/K <br />Center: <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to <br />customer service data. <br />6