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Attachment "A", Page 2 <br />Quantifiable Service Outcomes <br />? Develop a uniform policy of customer service for the WORK Center under the <br />integration plan with input from partners located at and participating in the <br />Learning Lab. <br />? Measure customer service levels of users at the WORK Center and meet with <br />participating partners to implement changes as appropriate. <br />? Meet at least the minimum level of common performance goals as set by the State <br />with local input and negotiation. <br />? Meet the performance goals outlined in the service integration plan. <br />AUTHORITY AND SIGNATURES: The individuals signing this MOU and its <br />attachments which are incorporated therein have the authority to commit the party they <br />represent to the terms of this MOU, and do so commit by signing. <br />FOR THE Santa Ana WORK Center <br />(Legal Name of Partner Agency) <br />Signature Date <br />Linda Summers, Economic Development Manager <br />Name and Title <br />1000 E. Santa Ana Blvd. Suite 200, Santa Ana, CA 92701 <br />Address <br />MOU WORK Ctn.-WIB rev.7-10