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CITY 4F SANTA ANA <br /> ASAUA Homeland Security Regional Training and Exercise Program Manager will <br /> assist the Proposer with the submission of the requests for approval. The City shall <br /> not be billed for any costs associated with obtaining these approvals. <br /> vi. Contractor shall provide all required training material, handouts, course syllabus <br /> and/or written curriculum. <br /> vii. Contractor shall collect written survey comments/course evaluations from <br /> participants at the conclusion of every course offered. Survey/course evaluations <br /> will be conducted in a manner specified by the City. A standardized course survey <br /> form will be provided to the successful proposers. A record of responses shall be <br /> maintained throughout the term of the agreement by Contractor, and organized by <br /> training course, date, instructor, etc. Frequently mentioned comments shall be <br /> reported to City Project Manager. Electronic reporting shall be made available to the <br /> City upon request. <br /> viii. City reserves the right to cancel training courses with fourteen (14) calendar days' <br /> notice of delivery date.City shall not be charged for the class,travel costs,ortraining <br /> materials by Contractor if cancellation occurs within this period. <br /> ix. Contractor shall provide and assign high quality instructors on a consistent basis to <br /> deliver the specified courses. <br /> x. All instructors shall use the methods suggested by the training protocols established, <br /> such as maintaining and updating each training syllabus; introducing and following <br /> objectives for each class;completing training as described;and utilizing training aids <br /> such as audio/visual systems. <br /> xi. Contractor and all its instructors shall provide immediate feedback to the City via the <br /> ASAUA Homeland Security Regional Training and Exercise Program Manger <br /> regarding all customer requests for new or additional services or to file complaints. <br /> xii. Contractor will be paid for services rendered. Training days are generally eight (8) <br /> hours long (e.g. 8AM-5PM), including a one (1) hour lunch break. Schedule should <br /> include regular breaks on a 50/10 break ratio — for every fifty (50) minutes of <br /> instruction, there should be a ten (10) minute break. Half days are defined as four <br /> (4) hours or less of curriculum. <br /> xiii. Training venues may be provided by the City or by hosting agencies based on the <br /> needs of the course. Contractor must be able to secure training sites at any of the <br /> jurisdictions within the ASAUA. <br /> xiv. All Contractor-developed courses must be approved by California Office of <br /> Emergency Services (Cal OES) for reimbursement under the Homeland Security <br /> Grant Program prior to delivery. It is the responsibility of the Contractor to prepare <br /> all forms and documentation necessary to obtain all course approvals at its cost. The <br /> ASAUA Homeland Security Regional Training and Exercise Program Manager will <br /> assist Contractor with the submission of the requests for approval. The City shall not <br /> be billed for any costs associated with obtaining these approvals, <br />