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(9) <br /> CITY OF SANTA ANA <br /> iX. ACCOUNT MANAGER/SUPPORT STAFF FOR TRAINING COURSES <br /> A. Proposer shall provide a dedicated, competent Account Manager who shall be responsible for the City's <br /> account/ agreement. The Account Manager shall receive all orders from the City and shall be the primary <br /> contact for all issues regarding the Proposer's response to this RFP and any agreement which may arise <br /> pursuant to this RFP. <br /> B. Proposer shall also provide adequate,competent support staff that shall be able to service the City Monday <br /> through Friday. Such representative(s) shall be knowledgeable about the agreement,training offered, and <br /> able to identify and resolve quickly any issues included, but not limited to order and invoicing problems. <br /> C. Contractor's Account Manager shall be familiar with City requirements and standards and work with the <br /> City to ensure that established standards are adhered to. <br /> Q. Contractor's Account Manager shall keep the City and ASAUA Training & Exercise Program Manager <br /> informed of requests from departments. <br />