HA Item 3 - Purchase Order to Insight Public Sector, Inc. for MRI / HAPPY Software PHA Pro Housing Authority Management Software (Specification No. 26-016)

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EXHIBIT 1 4010055386-NA SOW-Insight-IGNORE TEST Automation Insight Statement of Work#4010055386 v 1.0 5. Exhibit — Project Management Insight will provide the following project management and technical direction: Project Coordinator • Serve as the primary point of contact on all project issues, needs, and concerns • Facilitate introduction kickoff call to review scope and project expectations • Schedule and coordinate the necessary resources to support the project • Complete Change Request (CR)documentation as required; and obtain signed CRs for mutually agreed upon changes • Facilitate closeout meeting, as needed Project Manager • Serve as the primary point of contact on all project issues, needs, and concerns • Provide team leadership and guidance • Facilitate kickoff meeting to review scope and project expectations, discuss IT infrastructure design,assess Client readiness(hardware, software,infrastructure pre-requisites,etc.).discover any possible problems/risks. formulate an appropriate work breakdown structure for primary project tasks, and create project timeline/schedule (including potential downtimes and maintenance windows) • In conjunction with Client, measure and communicate weekly progress against mutually agreed-upon milestones • Maintain a project log proactively to identify and communicate key decisions made,action items to be completed, risks/issues that may impact scope, schedule, and lessons learned; and mitigate and/or escalate any critical risks or issues under Insight's control, as needed • Manage Client expectations and satisfaction throughout the life of the project • Schedule and coordinate the necessary resources to support the project • Schedule and conduct project team update/status meetings • Prepare written status reports for Client at mutually agreed-upon intervals ■ Monitor, manage,and communicate changes to the project's scope, budget, schedule, and resources; complete Change Request(CR)documentation as required;and obtain signed CRs for mutually agreed upon changes • Facilitate closeout meeting, as needed • if applicable, perform the following activities related to organizational change management("OCM")outlined in Insight's Best Practices Guide for OCM for the Services in this SOW: Identify Client contacts for activities related to stakeholder engagement, communications, training, online resourceslintranet,support Track the following decisions and deliverables as part of the project plan: • Plans for stakeholder engagement, communications, content planning,training, and adoption • T-minus schedules for stakeholder engagement, communications,and training • Technical dependencies related to OCM activities Where applicable,engage Insight OCM SMEs for advisory purposes, not to exceed 5 hours Program Manager • Provide oversite and act as the primary escalation point for the program • Maintain contact and communication with all Insight project team members and project stakeholders to ensure conformance with requirements of project delivery and Client expectations Rev_0412022Q Page 7 of 10 Version Date: [Date of SOW]