Item 16 - Parking Enforcement Services

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(9) CITY OF SANTA ANA II. CONTRACTOR REQUIREMENTS AND RESPONSIBILITIES A. WORK ASSIGNMENTS AND SCHEDULE The City will determine the schedule to meet the City's parking enforcement needs. The contractor shall then determine work assignments based on the schedule. The work assignments shall clearly identify the tasks required by this agreement and the days they are scheduled to be performed in each particular area. Contractor shall have the option to review and propose schedule adjustments to the City for review in an effort to improve parking control program efficiency. If it is necessary to make periodic revisions to this schedule, a modified schedule must be submitted for review to the Project Manager or designee for approval prior to the date the changes are to take effect, but not less than 48-hours. Otherwise, it is intended that the Contractor will develop a permanent schedule utilizing the information provided by the City, which will allow the City to monitor the Contractor's progress. The Contractor shall be able to enforce designated sections of the Santa Ana Municipal Code and California Vehicle Code as it pertains to parking violations, as authorized by the Santa Ana Police Chief or his designee. At any time, the Santa Ana Police Department can limit the enforcement of any California Vehicle Codes as well as any Santa Ana Municipal Codes. Contract employees shall be required to appear and testify at court and confer with the City Attorney's office regarding citation appeals, when necessary. The Contractor shall adjust their schedule to compensate for all holidays and rainy days. The Parking Ambassadors will be redeployed to other enforcement needs of the City on rainy days. The designated Contractor holidays for this Agreement shall be New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day or as designated by the City. B. CONTRACTOR PERSONNEL 1. The Contractor shall furnish the necessary enforcement personnel, including one (1) supervisor. Hours will be determined based on the needs of the City. The City of Santa Ana shall have final discretion in approving changes to work hours and assignments or areas. The City of Santa Ana reserves the right to assign Parking Ambassadors to perform other duties related to parking enforcement within the hours of any shift. 2. A list identifying the names of all Contractor parking enforcement personnel shall be provided to the City Project Manager or designee. 3. Each of the Contractor's employees performing work shall: a. Have ability to read, write legibly, speak and comprehend the English language - Bilingual fluency in Spanish or other language approved on the City's preferred bilingual list is preferable. b. Be trained and bonded, and a minimum of twenty-one (21) years of age. c. Contractor to provide City with proof of background check, CA driver's license, and proof of any company training for each staff member assigned to the project. d. Be capable of performing assigned duties. e. Can pass a background check that shall include a review of the employee's criminal history. This review will inform the City of any crimes committed that would that would pose a liability for the City, including crimes of violence. Convictions for traffic violations shall be assessed based on their severity, frequency, and timeframe. The City of Santa Ana reserves the right to mandate removal of any contractor's employees found unacceptable to the City for any reason. The contractor is responsible for all costs associated with performing background checks.