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owned or otherwise controlled by Santa Ana; instead, the Software will be hosted by Shield Ops and accessed and used by Santa Ana through the use of the Internet and Santa Ana's computers. All rights not expressly granted to Santa Ana are reserved by Shield Ops and any of its licensors. 3. INTELLECTUAL PROPERTY OWNERSHIP Shield Ops (and its licensors, where applicable) shall exclusively own all right, title, and interest, including all related Intellectual Property Rights, in and to the Shield Ops Technology and any Enhancements, the Documention, the Content and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations, or other information provided by Santa Ana or any Authorized User relating to the Shield Ops Technology, Enhancements, the Documention, the Content or the Service. This Agreement is not a sale and does not convey to Santa Ana any rights of ownership in or related to the Shield Ops Technology, the Documention, the Content, the Service or the Intellectual Property Rights owned by Shield Ops. Shield Ops' name, Shield Ops' logo, and the product names associated with the Service are trademarks of Shield Ops or third parties, and no right or license is granted to use them. Santa Ana Data, or any derivatives thereof, contained in any Shield Ops repository, shall be and remain the sole and exclusive property of Santa Ana and be treated by Shield Ops as Confidential Information. Santa Ana, not Shield Ops, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Santa Ana Data, and Shield Ops shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Santa Ana Data. Santa Ana shall be entitled to an export of Santa Ana Data, without charge, upon the request of Santa Ana within thirty days of termination of this Agreement. Shield Ops is provided a license to Santa Ana Data hereunder for the sole and exclusive purpose of providing the Services, including a license to store, record, transmit, maintain, and display Santa Ana Data only to the extent necessary in the provisioning of the Services and as provided for in this Agreement. The provisions of this Section shall survive the termination of this Agreement. 4. TRAINING Shield Ops shall provide Santa Ana with training services and Documentation at no cost with a view toward permitting a reasonable number of SAPD Employees to use the System. Such training services shall take place at Santa Ana's law enforcement facilities in the City of Santa Ana at a time to be defined later by mutual agreement between the Parties. 5. ACCESSIBILITY Shield Ops will make the Software available for Santa Ana's use during the Term on Santa Ana's computer systems that meet Shield Ops system recommendations for the Software. Shield Ops will use Commercially Reasonable endeavors to provide Santa Ana with secure access to the latest supported version of the Software via the Internet from the hosting facility that Shield Ops leases from a Third Party hosting vendor (the "Hosting Site") on a 24x7 basis (excludes scheduled downtime), except for Version 0930'10 4