SHIELD OPS, INC. 1 - Laserfiche WebLink

Home Browse Search

scheduled system back-up or other on-going maintenance as required and scheduled in advance by Shield Ops unless such advance scheduling cannot be reasonably provided. Shield Ops will provide a single administrator user account for secure administrator access. Shield Ops will also provide this administrator user the necessary tools to create other users for access to the Software. 6. DATA SECURITY When present at Santa Ana's facilities or accessing Santa Ana Data, Shield Ops will observe and comply with Santa Ana's security procedures that have been communicated to Shield Ops provided such security procedures are reasonable and mutually applicable to Santa Ana personnel similarly situated. Shield Ops will establish and maintain safeguards against the destruction, loss, or alteration of Santa Ana Data in its possession or control that are no less rigorous than those maintained by Shield Ops as of the Effective Date for its own data of a similar nature. Santa Ana may keep backup Santa Ana Data in its possession if it chooses and establish backup security for Santa Ana Data. Without limiting the generality of the foregoing, Shield Ops will use Commercially Reasonable Efforts, including through systems security measures, to guard against the unauthorized access, alteration, or destruction of Santa Ana Data. Such measures will include the installation of software that: (i) requires all users to enter a user identification and password prior to gaining access to the information systems; (ii) controls and tracks the addition and deletion of users; and (iii) controls and tracks user access to areas and features of the information systems. Shield Ops personnel will not attempt to access, or allow access to, any Santa Ana Data that they are not permitted to access under this Agreement. If such access is attained, Shield Ops will immediately report such incident to Santa Ana, describing in detail the accessed Santa Ana Data, grid take Commercially Reasonable measures to stop the access, prevent recurrences, and return to Santa Ana any copied or removed Santa Ana Data. To the extent that Shield Ops or any of its personnel is provided access to any of the Santa Ana Network, the following provisions shall apply to Shield Ops and its personnel (and Shield Ops shall be responsible for its personnel's compliance therewith): (i) such access will be provided by Santa Ana solely to allow Shield Ops to provide the Services to and for Licensee and for confidential research and development with a view toward improving Services; (ii) Shield Ops shall not access or modify the Santa Ana Network or any data on the Santa Ana Network without express written authorization from Santa Ana; (iii) Shield Ops shall not break, bypass, or circumvent, or attempt to break, bypass, or circumvent, any security system or measure of Santa Ana; (iv) Shield Ops shall not obtain, or attempt to obtain, access to any hardware, program or data other than that which Shield Ops owns, is maintaining pursuant to this Agreement, or to which Shield Ops has been given access intentionally by Santa Ana; (v) Shield Ops shall observe and comply with all Commercially Reasonable security, conduct and safety measures, procedures and regulations, including encryption of data, as Santa Ana may establish or provide to Shield Ops from time to time; and (vi) in the event that Shield Ops learns that it or any of its personnel have breached any of the foregoing restrictions, Shield Ops shall (A) promptly notify Santa Ana of the details for version 0930'10 rj