Laserfiche WebLink
Response to the City of Santa Ana <br />Telephone System and/or Voicemail System Maintenance <br />A5. A description of the qualifications, experience and abilities to provide telephone system <br />maintenance services of the Proposer's candidate on-site technician, backup technicians, <br />and any other on-site engineering and service staff. ? {ref. section 6.2.g} <br />NEC has been servicing this account with the same onsite technician since 1993. The same <br />would apply to our back up technicians and engineers. Our technicians have a good <br />understanding of the City's network and layout. NEC technicians and engineers very <br />familiar with The City of Santa Ana's staff. <br />A6. Identify and provide the certifications on NEC systems/equipment (as identified in <br />section 4) of the Proposer's candidate on-site technician, backup technicians, and any <br />other on-site engineering and service staff. ? {ref. section 6.2.g} <br />NEC's current Santa Ana onsite technician holds certifications in 24001MX, 24001MO-M, <br />24001MG/ICS, 20001VS, knowledge of Centigram voicemail system and EDAC. The backup <br />technician is certified on 24001PX, 2400Rf1S, 20001VS2, 20001PS. <br />A7. A description of any unique qualifications and experience which distinguish Proposer's <br />candidate on-site technician's, backup technicians", and any other on-site engineering <br />and service staff's ability to provide telephone system maintenance services. ? {ref. <br />section 6.2.g} <br />We have been servicing this account with the same onsite technician since 1993. The same <br />would apply to our back up technicians and engineers. Our technicians have a good <br />understanding of the City's network and layout. <br />A8. A description of the Proposer's candidate on-site technician's and backup technicians" <br />working knowledge of, skills in, and experience with Category 5 cabling and termination <br />in accordance with the Electronic Industries Association/ Telecommunications Industry <br />Association (EIA/TIA) standard practices. ? {ref. section 6.2.9} <br />NEC's current Santa Ana onsite technician is Cats certified. <br />A9. Provide evidence of any training to Item A8 above. {ref. section 6.2.g} <br />NEC's technicians and engineers have performed all necessary training for certification on <br />these platforms. <br /> <br />NEC Eff4 o ,erect by Innovation <br />14 <br />25A-73