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Response to the City of Santa Ana <br />Telephone System and/or Voicemail System Maintenance <br />Respond to each of the following services sought by the City and related terms and conditions as the <br />Proposer's willingness and ability to provide or comply. Identify any exceptions. <br />{ref. section 6.2.h) <br />1.11- It. -file I- _-AA- --A /.,.... ..?„ <br /> Exception\s <br />5.2 General Services & Su port <br /> <br />The City seeks a term of three (3) years x Yes ? No <br />with possible extensions of three (3) <br />additional one-year periods at the City's <br />discretion. <br /> <br />The City seeks a Vendor to provide full- x Yes Li No <br />service maintenance for the City's NEC <br />Telephone S stem network. <br />- - -- <br />The Vendor shall: <br />• Provide an on-site service technician to x Yes ? No <br />perform repair services and MAC'S. (See <br />section 5.3 <br />• Provide all required maintenance (parts x Yes ? No *Except EOL equip. This also does not <br />and labor) and maintain the equipment include upgrading or updating system <br />in good operating condition in to current revision level when new <br />accordance with the manufacturer's revision has been released or already <br />technical specifications. This is to released. Additional charges will apply <br />include the most current software when requesting to update to new <br />release for all telecommunications software release. <br />equipment at no additional charge to <br />the City. <br />• Use only original equipment x Yes ? No Yes, applicable to non-EOL equipment. <br />manufacturer (OEM) parts for repair or EOL equipment will be <br />replacement of defective equipment repaired/replaced on "best efforts" or <br />such as circuit cards and telephone when replacements parts are <br />instruments (including corded and available. This is not applicable to <br />cordless telephones as well as hands- defective equipment caused by the <br />free headsets and amplifiers - customer or "act of god". <br />PLANTRONICS) at no additional charge <br />to the Cit . <br />• Perform preventive maintenance of all x Yes ? No <br />systems and equipment at a minimum <br />in accordance with manufacturer's <br />specifications and/or requirements for <br />the equipment, whichever is greater. <br />• Preventive maintenance shall be x Yes ? No <br />performed on a schedule which is <br />workable with the City's operating <br />requirements and which is <br />mutually acceptable to the City <br />and the Vendor. <br />• Completed preventive x Yes ? No <br />maintenance checklists will be <br />provided to the City <br />Telecommunications Coordinator <br />on a month) basis. <br />• At least once a month, perform regular x Yes ? No <br />system backups & system de- <br />fragmentations on all telephone <br /> <br />HL BEC [NJ <br />E.P-emd by4.,wa11- <br />15 <br />25A-74