Laserfiche WebLink
Response to the City of Santa Ana <br />Telephone System and/or Voicemail System Maintenance <br /> <br />Item Yes No Exception\s <br />systems. <br />• Maintain an adequate on-site inventory ? Yes x No *We don't not provide onsite crash kits <br />of spare OEM parts for repairs and <br />replacements. <br />• The Vendor will identify the x Yes ? No <br />amount and type of storage space <br />it prefers. Actual storage space to <br />be provided by City will be <br />determined by the City <br />Telecommunications Coordinator. <br />• Respond on-site within four hours x Yes ? No *Applicable to NEC equipment only <br />(excluding weekends and holidays) of <br />Vendor's receipt of the City's service <br />request when Minor Repairs are <br />necessary during normal City working <br />hours (8-5). <br />• Minor Repairs should be completed x Yes ? No *Applicable to NEC equipment only <br />within twenty-four 24 hours. <br />• Respond on-site within 30 minutes of x Yes ? No <br />the City's notification by the <br />Telecommunications Coordinator or <br />his/her designee in case of Major <br />System Failure during normal City <br />working hours (8-5), <br />• In case of Major System Failure, x Yes ? No <br />before or after normal City working <br />hours (8-5), or on weekends or <br />days observed by the City as <br />holidays, the Vendor shall respond <br />on-site to notification of major <br />failures within two (2) hours of <br />said notification. <br />• Major System Failure repairs x Yes ? No *Except for EOL equipment. <br />should be completed within Applicable to NEC equipment only. This <br />twenty-four (24) hours. is not applicable to defective <br /> equipment caused by the customer or <br /> "act of god". <br />• In the event that the Vendor has ? Yes x No *We do not supply loaner equipment. <br />not repaired a Major System NEC will restore system to the best of <br />Failure within twenty-four (24) their ability on "best efforts" basis. <br />hours, Vendor will provide and <br />install on site loan equipment at no <br />additional cost to the City, within <br />forty-eight (48) hour after failure <br />notification. <br />• The City Telecommunications x Yes ? No *The City's Telecommunications <br />Coordinator or his/her designee Coordinator will consult with NEC and <br />will determine the designation of come to an agreement to determine if <br />any repair as either Minor or <br />j repair is either Minor or Major. <br />Ma <br />or. <br />• Serve as agent on the City's behalf for x Yes ? No <br />all telephone company associated <br />service and repair issues. <br />• Provide for use by the on-site x Yes ? No <br />technician (and all substitute or <br />supplemental technicians a portable <br />Emp-red by In-don 16 <br />25A-75