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Response to the City of Santa Ana <br />Telephone System and/or Voicemall System Maintenance <br />Willinn IL ahla to nrnvirlP and /nr r•mmnly <br /> • Exception\s <br />system or environmental problem is <br />detected, the Vendor will promptly <br />alert the City Telecommunications <br />Coordinator or alternate designated <br />City contact person. <br />• In the event that the Event Monitoring ? Yes x No 't.To the extent such environmental <br />Service fails to detect and alert of an system conditions are detectable by <br />environmental or system condition, the Event Monitoring Service. This is <br />which causes damage to the City's not applicable to defective equipment <br />equipment: the Vendor shall make all caused by the customer, the City or <br />necessary repairs to restore the "act of god". <br />equipment to the manufacturer's <br />specifications and full operation at no <br />additional cost to the City.__ <br /> <br /> <br />5.5 Telephone Instruments <br /> <br />The Vendor will: _ <br />• Service and maintain in good working x Yes ? No <br />condition all telephone instruments in <br />use throughout the City on all City <br />telephone systems in accordance with <br />the manufacturer's technical <br />specifications. <br />• Either repair or promptly replace faulty X Yes ? No *Except EOL equipment/phones <br />telephone instruments with identical <br />OEM equipment. <br />• At all times, maintain on City premises, ? Yes x No <br />an adequate supply of spare OEM <br />telephone instruments of each model <br />currently in use on the City telephone <br />systems. <br /> <br /> <br />5.6 Training <br />During each year of the agreement, at a ? Yes ? No <br />time selected by the City, one <br />equipment-training course may be <br />selected from the list below for each of <br />three (3) persons designated by the City. <br />The courses will be provided by the <br />selected Vendor at no additional cost to <br />the City. <br /> <br />Courses: uv <br />• NEAX 2400IPX Customer <br />Administration Programming. ? Yes x No EOL Equipment. Formal training no <br />longer offered. If customer request <br /> for training on 2400IPX, labor will be <br /> billed at prevailing engineering rate. <br />• NEAX 2000IPS Customer <br />Administrative Programming. ? Yes x No Formal training no longer offered. If <br />customer request for training on <br /> 2000IPS, labor will be billed at <br /> prevailing engineering rate. <br />• Basic IP Networking Fundamentals. ? Yes x No Formal training will be billed at current <br /> rate. <br />NEC Empowered by Inn-d- 19 <br />25A-78