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measures. The SAWC also provides training on Common Measures to allow all Service <br />Providers to have a basic understanding of what Common Measures are and how they will affect <br />them individually and as a network. <br />The SAWC will provide all Service Providers with individual exit oversight. Staff will meet <br />individually with each Service Provider to go over exit strategies for each youth actively enrolled <br />on their case load and evaluate which youth are ready to exit the program and how their exit will <br />impact the overall success of the YSPN. The SAWC will train all Service Providers on how to <br />exit and follow-up on their youth in order to comply with federal, state, and local regulations. <br />Staff will use the Navigator data base to provide reports to the Service Providers and inform <br />them of follow-up due dates for each participant at their 30, 60, 1st 2nd 3rd, and 4`, quarter <br />follow-up. The Service Provider will also receive updated charts and data informing them of <br />their progress with WIA Performance Measures-individually and as a Network. This will <br />ensure that as a network we stay informed of our planned versus actual goal attainments and that <br />we meet all performance measurements. <br />CUSTOMER SATISFACTION <br />Measuring customer satisfaction has always been an integral part of the YSPN program <br />operation. Currently, the SAWC is responsible for monitoring and supporting continuous <br />improvement work teams as well as monitoring and increasing customer satisfaction for the <br />entire SAWC. A customer satisfaction survey tool for clients and employers has been developed <br />for those serviced by the SAWC. The SAWC will assist in tailoring a survey for participants <br />enrolled with the YSPN and will administer surveys during the life of the program as youth are <br />exited from the program. In addition, all customer satisfaction outcomes will be reported to the <br />Youth Council. The SAWC will create and implement a continuous improvement plan based on <br />the results of the customer satisfaction survey. We are committed to providing exceptional <br />customer service and will strive for continuous improvement utilizing data collected and by <br />sharing this valuable information with all youth Service Providers. <br />10 <br />Fxhihit A