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c. A summary description of: • The organization • The ownership • The major service /s offered by the Proposer's firm • The number of years that the Proposer has been in the business of providing NEC Telephone System maintenance and /or CENTIGRAM Voicemail System maintenance services d. A description of: • Overall qualifications of the Proposer and experience and ability to provide NEC Telephone System maintenance and /or CENTIGRAM Voicemail System maintenance services. • The firm's certifications /authorizations to provide services on NEC and /or CENTIGRAM systems /equipment as identified in section 4.0. Also provide evidence of such as part of the proposal. • Any unique qualifications and experience which distinguish Proposer's ability to provide NEC Telephone System and /or CENTIGRAM Voicemail System maintenance services. e. A confirmation of the Proposer's willingness and capability to agree to and to follow the terms and processes outlined in this RFP and resulting agreement including all administrative and billing procedures of the City. f. Any other information the Proposer feels is relevant in helping the City gauge the Proposer's business stability. • Identify whether the Proposer had a contract terminated for cause within the last 3 years. If so, include an explanation of the circumstances. • Identify whether either a customer or a vendor sued the Proposer in the last 3 years. If so, include an explanation of the circumstances. • Identify the percentage of Proposer's business consisting of servicing and supporting NEC Telephone Systems and /or CENTIGRAM Voicemail Systems. g. A description of: • The qualifications, experience and abilities to provide NEC Telephone System and /or CENTIGRAM Voicemail System maintenance services of the Proposer's candidate on- site technician, backup technicians, and any other engineering and service staff as applicable. • The certifications on NEC and /or CENTIGRAM systems /equipment (as identified in section 4.0) of the Proposer's candidate on -site technician, backup technicians, and any other engineering and service staff as applicable. Evidence of certifications as part of the proposal. • Any unique qualifications and experience as applicable which distinguish Proposer's candidate on -site technician's, backup technicians', and any other engineering and service staff's ability to provide NEC Telephone System and /or CENTIGRAM Voicemail System maintenance services. • For NEC Telephone System maintenance proposer only: Proposer's candidate on -site technician's and backup technicians' working knowledge of, skills in, and experience with Category 5 cabling and termination in accordance with the Electronic Industries Association/Telecommunications Industry Association (EIA/TIA) standard practices. Provide evidence of any related training as part of the proposal. h. Provide a response to the list of services sought by the City by completing the table titled '�5.2 General Services &Support" located in the Proposal Response Form, Section 2. Services Proposal [see Appendix A]. ii