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24 <br />Willin � able to rovide and or com 1 <br />Completed preventive maintenance checklists will be <br />0 Yes ® No <br />provided to the City Telecommunications Coordinator <br />_ on a monthly basis. <br />• At (east once a month, perform regular system backups 8� <br />0 Yes ® No <br />system de- fragmentations on all telephone systems. <br />• Maintain an adequate on -site inventory of spare OEM <br />0 Yes 0 No <br />parts for repairs and replacements. <br />The Vendor will identify the amount and type of <br />0 Yes � No <br />storage space it prefers. Actual storage space to be <br />provided by City will be determined by the City <br />Telecommunications Coordinator. <br />Respond on -site within four hours (excluding weekends <br />0 Yes ® No <br />and holidays) of Vendor's receipt of the City's service <br />request when Minor Repairs are necessary during normal <br />City working hours (8 -5). <br />Minor Repairs should be completed within twenty- <br />0 Yes 0 No <br />four (24) hours. <br />• Respond on -site within 30 minutes of the City's <br />0 Yes ® No <br />notification by the Telecommunications Coordinator or <br />his /her designee in case of Major System Failure during <br />normal City working hours (8 -5), <br />• In case of Major System Failure, before or after <br />0 Yes 0 No <br />normal City working hours (8 -5), or on weekends or <br />days observed by the City as holidays, the Vendor <br />shall respond on -site to notification of major failures <br />within two (2) hours of said notification. <br />• Major System Failure repairs should be completed <br />0 Yes 0 No <br />within twenty -four (24) hours. <br />• In the event that the Vendor has not repaired a <br />0 Yes © No <br />Major System Failure within twenty -four (24) hours, <br />Vendor will provide and install on site loan <br />equipment at no additional cost to the City, within <br />forty -eight (48) hour after failure notification. <br />• The City Telecommunications Coordinator or his /her <br />0 Yes © No <br />designee will determine the designation of any repair <br />as either Minor or Major. <br />• Serve as agent on the City's behalf for all telephone <br />0 Yes No <br />company associated service and repair issues. <br />• Provide for use by the on -site technician (and all <br />0 Yes © No <br />substitute or supplemental technicians) a portable or <br />laptop maintenance terminal for use in supporting the <br />Cit 's tele hones stem. <br />€� � I�jf.fs�', 1P ptlx�`'X ,�I�}�iit �4r WS4�§ts�yl y'`'� 7�e µ� tLL2lWF �. ip�'�`F'An E}�'yP4 t Fklh i{:' y�y(,�y�y l i w` v W4 f x <br />�i � 3 .5- e.� 4 .( +� � �TM u' y�'4 %nT ��4k. VYJ 4. � id�T3Y'"i3 ai+i- 4C'I� "4�`:�lA �, <..11�'d 5 R ^Y�11 � AK'�'R h��l � a°y dY '�`i. l #Lt��l �' 3'N d�i'`� �J�11� <br />24 <br />