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A8. A description of the Proposer's candidate on -site technician's and backup technicians' <br />working knowledge of, skills in, and experience with Category 5 cabling and termination in <br />accordance with the Electronic Industries Association/ Telecommunications Industry <br />Association (EIA /TIA) standard practices. ? <br />{ref. section 6.2.g} <br />A9. Provide evidence of any training to Item A8 above. <br />{ref. section 6.2.g} <br />Respond to each of the following services sought by the City and related terms and conditions as the <br />Proposer's willingness and ability to provide or comply. Identify any exceptions. <br />{ref. section 6.2.h} <br />Willing & able to provide and/or com I <br />5.2 General Services & Support <br />The City seeks a term of three (3) years with possible ❑ Yes El <br />extensions of three (3) additional one -year periods at the <br />Citv's discretion. <br />The City seeks a Vendor to provide full - service maintenance o Yes Li No <br />for the City's NEC Telephone System network. <br />The Vendor shall: <br />• Provide an on -site service technician to perform repair <br />❑ Yes No <br />services and MAC'S. (See section 5.3) <br />• Provide all required maintenance (parts and labor) and <br />Li Yes L3 No <br />maintain the equipment in good operating condition in <br />accordance with the manufacturer's technical <br />specifications. This is to include the most current software <br />release for all telecommunications equipment at no <br />additional charge to the City. <br />• Use only original equipment manufacturer (OEM) parts for <br />Lj Yes L3 No <br />repair or replacement of defective equipment such as <br />circuit cards and telephone instruments (including corded <br />and cordless telephones as well as hands -free headsets <br />and amplifiers - PLANTRONICS) at no additional charge to <br />the City. <br />• Perform preventive maintenance of all systems and <br />Li Yes L3 No <br />equipment at a minimum in accordance with <br />manufacturer's specifications and /or requirements for the <br />equipment, whichever is greater. <br />• Preventive maintenance shall be performed on a <br />u Yes u No <br />schedule which is workable with the City's operating <br />requirements and which is mutually acceptable to the <br />Citv and the Vendor. <br />23 <br />