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■ Completed preventive maintenance checklists will be <br />Lj Yes <br />L] No <br />provided to the City Telecommunications Coordinator <br />on a monthly basis. <br />• At least once a month, perform regular system backups & <br />Fi Yes <br />Li No <br />system de- fragmentations on all telephone systems. <br />• Maintain an adequate on -site inventory of spare OEM <br />❑ Yes <br />L3 No <br />parts for repairs and replacements. <br />■ The Vendor will identify the amount and type of <br />Li Yes <br />Li No <br />storage space it prefers. Actual storage space to be <br />provided by City will be determined by the City <br />Telecommunications Coordinator. <br />• Respond on -site within four hours (excluding weekends <br />Li Yes <br />Li No <br />and holidays) of Vendor's receipt of the City's service <br />request when Minor Repairs are necessary during normal <br />City working hours (8 -5). <br />■ Minor Repairs should be completed within twenty- <br />u Yes <br />Li No <br />four (24) hours. <br />• Respond on -site within 30 minutes of the City's <br />La Yes <br />La No <br />notification by the Telecommunications Coordinator or <br />his /her designee in case of Major System Failure during <br />normal City working hours (8 -5), <br />■ In case of Major System Failure, before or after <br />u Yes <br />L3 No <br />normal City working hours (8 -5), or on weekends or <br />days observed by the City as holidays, the Vendor <br />shall respond on -site to notification of major failures <br />within two (2) hours of said notification. <br />■ Major System Failure repairs should be completed <br />u Yes <br />LJ No <br />within twenty -four (24) hours. <br />■ In the event that the Vendor has not repaired a <br />Li Yes <br />Li No <br />Major System Failure within twenty -four (24) hours, <br />Vendor will provide and install on site loan <br />equipment at no additional cost to the City, within <br />forty -eight (48) hour after failure notification. <br />■ The City Telecommunications Coordinator or his /her <br />Li Yes <br />Lj No <br />designee will determine the designation of any repair <br />as either Minor or Major. <br />• Serve as agent on the City's behalf for all telephone <br />Li Yes <br />Li No <br />company associated service and repair issues. <br />• Provide for use by the on -site technician (and all <br />❑ Yes <br />Li No <br />substitute or supplemental technicians) a portable or <br />laptop maintenance terminal for use in supporting the <br />Cit 's tele hones stem. <br />UNION <br />24 <br />