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Response to the City of Santa Ana <br />Telephone System and /or Voicemail System Maintenance <br />Willinn !L. =him to nrn,Liirle =nil /nr /�/1MMI•I <br />Item <br />Yes <br />No <br />-• • <br />or laptop maintenance terminal for use <br />in supporting the City's telephone <br />system. <br />5.3 On -Site Service Technician <br />The Vendor will provide an NEC certified <br />x Yes <br />❑ No <br />Service Technician dedicated solely to <br />the City of Santa Ana. This dedicated <br />technician will: <br />• Work on -site at the City of Santa Ana <br />x Yes <br />❑ No <br />for eight (8) hours per day and forty <br />(40) hours per week. However, City <br />may, with fifteen (15) day prior written <br />notice, change the number of days per <br />week of the on -site dedicated <br />technician support, with a <br />corresponding increase /reduction in <br />the System Maintenance Related <br />Charges, as set forth in Appendix A, <br />Section 3. Price Proposal. The City <br />shall retain the right to specify the <br />weekly business days on which the <br />technician will be on -site. Further, the <br />City may, with ten (10) day prior email <br />notification to Vendor, designate one <br />or more days within a given work <br />week, for which on -site technician <br />support will not be provided. For each <br />day that on -site support is cancelled, a <br />credit will be issued to the System <br />maintenance Related Charges as set <br />forth in Appendix A, Section 3. Price <br />Proposal. <br />• Be on -call on a twenty- four -(24) hour, <br />x Yes <br />❑ No <br />seven (7) day -a -week, as- needed <br />basis. <br />• Perform repair services on any and all <br />x Yes <br />❑ No <br />*NEC & Centigram equipment only <br />voice communications equipment as <br />directed by the City <br />Telecommunications Coordinator. <br />• Will be available, when not responding <br />x Yes <br />❑ No <br />to particular requests for repair <br />services, to provide as- needed MAC <br />services as directed by the City <br />Telecommunications Coordinator. <br />• Repair and MAC priorities will be <br />x Yes <br />❑ No <br />determined by the City <br />Telecommunications Coordinator. <br />• Performance of MAC work during <br />x Yes <br />❑ No <br />*Applicable to dedicated onsite tech or <br />normal assigned hours will not <br />his backfill. Additional tech /eng <br />incur any additional charge to the <br />requested by the City to perform MAC <br />City. <br />will be billed at prevailing T &M rate. <br />• Should be capable of creating and <br />x Yes <br />❑ No <br />modifying a mailbox on the <br />CENTIGRAM Voicemail System and <br />performing a system backup. <br />NEC Empowered by I mova0w 17 <br />