Laserfiche WebLink
Response to the City of Santa Ana <br />Telephone System and /or Voicemail System Maintenance <br />Willina & able to provide and /or comply <br />Item <br />Yes <br />No <br />-. . <br />• Have a working knowledge of, skills in, <br />x Yes <br />❑ No <br />and experience with Category 5 cabling <br />and termination in accordance with the <br />Electronic Industries Association/ <br />Telecommunications Industry Association <br />EIA TIA standard practices. <br />In addition: <br />x Yes <br />❑ No <br />*It will be at the discretion of NEC to <br />• Should the assigned technician be <br />absent or unavailable, the Vendor will <br />decide a backfill of equivalent skills. <br />provide an equally qualified and <br />certified replacement technician. <br />• The City reserves the right to review <br />❑ Yes <br />x No <br />and approve the assignment of the <br />dedicated technician if replacement <br />(either temporary or permanent) of <br />the existing technician is required. <br />• The assigned technician's work hours <br />x Yes <br />❑ No <br />*With 48 hour prior notification to <br />may be adjusted by the City <br />NEC. <br />Telecommunications Coordinator from <br />8 -5 on an as needed basis with prior <br />notice to the Vendor to allow <br />necessary work to be done during a <br />period with less impact on City's <br />business operations. <br />• If the Vendor elects at their choice to <br />❑ Yes <br />x No <br />use more than one service technician <br />to perform a task, there will not be any <br />additional cost to the City. <br />• Work outside the scope of work of this <br />x Yes <br />❑ No <br />Proposal will be billed at agreed -upon <br />service rates and only when authorized <br />in advance by the City <br />Telecommunications Coordinator or <br />his /her designee. <br />5.4 EVENT MONITORING SERVICE <br />FOR NEAX2400IPX <br />The Vendor shall provide, install and <br />x Yes <br />❑ No <br />*An event monitoring system is <br />maintain, at no additional charge to the <br />already in place. <br />City, an Event Monitoring Service (with <br />associated equipment) to each of the <br />City's NEC NEAX 2400IPX systems or like <br />systems. <br />• The Event Monitoring Service shall <br />x Yes <br />❑ No <br />monitor for system alarms and <br />environmental conditions and <br />connectivity provided by the City. <br />• The Vendor shall continuously monitor <br />x Yes <br />❑ No <br />the output of these Event Monitoring <br />units on a twenty -four (24) hour per <br />day, seven (7) days per week, fifty - <br />two (52) weeks per year basis and will <br />take prompt corrective action when an <br />irregularity/problem is detected. <br />• In those instances when a major <br />x Yes <br />❑ No <br />NEC Empowered by Innovation 18 <br />