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Response to the City of Santa Ana <br />Telephone System and /or Voicemail System Maintenance <br />Willina & able to provide and /or comnly <br />Item <br />Yes <br />No <br />-. . <br />system or environmental problem is <br />detected, the Vendor will promptly <br />alert the City Telecommunications <br />Coordinator or alternate designated <br />City contact person. <br />• In the event that the Event Monitoring <br />❑ Yes <br />x No <br />*To the extent such environmental <br />Service fails to detect and alert of an <br />system conditions are detectable by <br />environmental or system condition, <br />the Event Monitoring Service. This is <br />which causes damage to the City's <br />not applicable to defective equipment <br />equipment: the Vendor shall make all <br />caused by the customer, the City or <br />necessary repairs to restore the <br />"act of god ". <br />equipment to the manufacturer's <br />specifications and full operation at no <br />additional cost to the Cit . <br />5.5 Telephone Instruments <br />The Vendor will: <br />• Service and maintain in good working <br />x Yes <br />❑ No <br />condition all telephone instruments in <br />use throughout the City on all City <br />telephone systems in accordance with <br />the manufacturer's technical <br />specifications. <br />• Either repair or promptly replace faulty <br />X Yes <br />❑ No <br />*Except EOL equipment /phones <br />telephone instruments with identical <br />OEM equipment. <br />• At all times, maintain on City premises, <br />❑ Yes <br />x No <br />an adequate supply of spare OEM <br />telephone instruments of each model <br />currently in use on the City telephone <br />systems. <br />5.6 Training <br />During each year of the agreement, at a <br />❑ Yes <br />❑ No <br />time selected by the City, one <br />equipment- training course may be <br />selected from the list below for each of <br />three (3) persons designated by the City. <br />The courses will be provided by the <br />selected Vendor at no additional cost to <br />the City. <br />Courses: <br />• NEAX 2400IPX Customer <br />❑ Yes <br />x No <br />EOL Equipment. Formal training no <br />Administration Programming. <br />longer offered. If customer request <br />for training on 2400IPX, labor will be <br />billed at prevailing engineering rate. <br />• NEAX 2000IPS Customer <br />❑ Yes <br />x No <br />Formal training no longer offered. If <br />Administrative Programming. <br />customer request for training on <br />2000IPS, labor will be billed at <br />prevailing engineering rate. <br />• Basic IP Networking Fundamentals. <br />❑ Yes <br />x No <br />Formal training will be billed at current <br />rate. <br />NECEmpowered by I movatim 19 <br />