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<br /> <br /> <br /> i <br /> <br /> <br /> i <br /> <br /> 1 training 1n understanding the cultural differences among groups of <br /> 2 participants, and recognizes and effectively intervenes to overcome any <br /> <br /> 3 language and/or cultural barriers to employment. <br /> <br /> 4 15.1.6 CONTRACTOR shall maintain a log of in-house training <br /> 5 activities and participants. This log shall be made available to COUNTY upon <br /> <br /> 6 request. <br /> I <br /> 7 15.2 Staff Duties and Qualifications: <br /> 8 CONTRACTOR shall provide the following described staff positions: <br /> 9 15.2.1 Workforce Specialist II (SA WIB Case Manager) <br /> <br /> 10 Duties: <br /> 11 15.2.1.1 Determines applicant eligibility for workforce <br /> <br /> 12 development programs, manages a caseload, advises clients of career and <br /> 13 training opportunities, develops client's employment plan, and is responsible <br /> <br /> 14 for client outcomes. <br /> 15 15.2.1.2 Oversees client job search activities and <br /> <br /> 16 program enrollments, identifies and develops job opportunities appropriate to <br /> 17 clients, and uses a computer to track client progress. <br /> <br /> 18 15.2.1.3 Markets services to employers and to job- <br /> 19 seekers, conducts employment/job sector workshops, gives presentations and <br /> <br /> 20 prepares informational materials, and maintains contacts within the business <br /> 21 community to provide employers with qualified candidates. <br /> <br /> 22 15.2.1.4 Monitors employment rate/employee retention rate <br /> 23 and customer satisfaction rate and develops plans for improvement. <br /> <br /> 24 15.2.1.5 Monitors eligibility and program files to ensure <br /> 25 compliance with Federal and State regulations, including WTW regulations; <br /> <br /> 26 performs site visits, and maintains details records and writes reports. <br /> 27 15.2.1.6 Collects and compiles data to generate detailed <br /> <br /> 28 technical reports, writes articles, and prepares publications regarding the <br /> <br /> (WAM08A11) 15 of 18 (December 22, 2011) <br /> <br /> <br /> 20B-57 <br />