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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />job, empower participants to manage conflict and change at the workplace, and <br />assist participants in discovering opportunities for growth and development at <br />any job. <br />4.4 Provide training, case management, and coaching to assist the <br />participant in obtaining and retaining employment. <br />4.5 Assign participant to an appropriate VTR or WEX activity based on <br />the participant's experience and interest within seven (7) business days from <br />the date of the referral, unless otherwise directed by ADMINISTRATOR. <br />4.6 Monitor the progress of all participants by meeting every two (2) <br />weeks, or more often if needed, with the participant and the training facility <br />or work site to discuss action steps needed to successfully complete the <br />program. <br />4.7 Use positive reinforcement techniques and ensure participants are <br />aware that their assignment is being closely monitored. <br />4.8 Refer participants' supportive services needs, such as food, <br />transportation, housing, legal assistance, and clothing, to WTW staff for <br />assistance. <br />4.9 Maintain a case file for each participant served under this <br />Agreement in each VTR and WEX activity in a format approved by ADMINISTRATOR. <br />The case file will include, but not be limited to, the following: <br />4.9.1 Initial referral form. <br />4.9.2 Documentation of all correspondence in regards to the <br />participant's participation in VTR or WEX activities, including any <br />correspondence involving any subcontractors. <br />4.9.3 Participant attendance records. <br />4.9.4 Documentation, including dates, of any problem occurrences <br />reported by the VTR or WEX work site. <br />4.9.5 All correspondence related to any Workers' Compensation <br />NAM08A11) 5 of 18 (December 22, 2011) <br />alUmh <br />