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3. complaint prior to the scheduled hearing. Complainants have the right to <br />withdraw their complaints (in writing) at any time prior to the hearing. A <br />complainant may amend his /her complaint to correct technical deficiencies <br />but not to add issues. <br />4. Complainants shall have the right to be represented at their own expense by <br />person(s) of their choosing at all levels of the complaint process. <br />5. Upon enrollment into employment or training, participants shall be <br />provided with a written description of these procedures, including notification <br />of their right to file complaints and instructions for filing. <br />An employer of participants, including private- for - profit employers of <br />participants, may use this or other complaint resolution procedures so long <br />as the participant is informed of the complaint resolution procedure they are <br />to follow and the time frames governing review of complaints are met. <br />A "participant ", within the meaning of these procedures, is an individual who <br />receives employment- training services under a program funded by Santa <br />Ana LWIA. The Complaint Resolution Procedures contained herein (or the <br />alternative procedures which an employer may use) shall be available to <br />participants to resolve disputes regarding items and conditions of <br />employment of such participants in employment training programs. <br />However, such procedures shall not be used to resolve disputes regarding <br />terms and conditions of employment of any employee who is not a <br />participant, as defined herein. <br />6. If a complaint does not receive a decision at the LWIA grant recipient <br />level within 60 days of filing the complaint or receives an unsatisfactory <br />decision, the complainant then has a right to request a review of the <br />complaint by the Governor. <br />7. Complainants must initially file and exhaust LWIA grant recipient/hearing <br />procedures prior to appealing to the State except where the State <br />determines that the LWIA grant recipient's procedures are not in compliance <br />with the State's procedures. <br />III. Procedures for Handling Complaints at the LWIA Level <br />A. Receipt Complaints <br />Pursuant to the WIA regulations found at 20 CFR, Section 667.600, the LWIA <br />EXHIBIT C <br />25K -52 Page 30 of 54 <br />