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administrative entities have the responsibility to conduct hearings and resolve <br />complaints made by individuals about the administration of programs in the LWIA. <br />"LWIA level" encompasses LWIA administrative entity and employers to which the <br />administrative entity has delegated the complaint resolution process. The following <br />comprise the guidelines for resolving issues arising in connection with WIA <br />programs operated by the Santa Ana LWIA including resolutions of complaints <br />arising from actions, such as audit disallowances or the imposition of sanctions <br />taken by the Governor with respect to audit findings, investigations or monitoring <br />reports. <br />1. Form and Filing of Compliant <br />Official filing date of the compliant is the date the written complaint is received. <br />The filing of the complaint with the Santa Ana LWIA Equal Employment <br />Opportunity Officer shall be considered as a request for hearing and a decision <br />must be issued within 60 days. The complaint must be in writing and must be <br />signed and dated. The complaint should also contain the following information: <br />a. Full name, telephone number, if any, and mailing address of the complainant; <br />b. Full name, telephone number, and mailing address of the agency involved <br />(respondent); <br />c. Clear and concise statement of facts including dates constituting alleged <br />violation; <br />d. What provisions under the Act, regulations, grant or other agreements under <br />the Act, are believed to have been violated; <br />e. Remedy sought by the complainant; and <br />f. If the complainant is a private or public entity or corporation, and not a natural <br />person, the filing of the complaint must be duly authorized by the governing <br />body of such entity or corporation. <br />The absence of any of the requested information shall not be a basis for dismissing <br />the complaint. <br />A copy of the complaint must be sent to the respondent and both parties notified of <br />the opportunity for an informal resolution. At each step of the complaint process, the <br />complainant must be notified in writing of the next procedural step. <br />2. Informal Conference <br />EXHIBIT C <br />25K -53 Page 31 of 54 <br />