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EXHIBIT A <br />A. SCOPE OF WORK <br />1. Pursuant to the requirements of State of California and all applicable local regulations, <br />Contractor shall provide Treasury payment services on a 2417 basis at City Hall, 20 Civic <br />Center Plaza, Santa Ana, CA 92701. <br />2. Equipment. Contractor shall lease a kiosk to City at the rate set forth in Attachment 1 hereto, <br />Additional kiosks may be leased and installed at the mutual agreement of the parties. Each <br />kiosk shall stylize a touch screen and be available in a minimum of the English and Spanish <br />languages. Initially, contractor shall install one kiosk in the City Hall lobby area, accessible <br />from the front patio area during hours that City Hall is closed. <br />Contractor shall provide additional kiosks at the same lease amount should the City elect to <br />install additional kiosks at its facility. <br />3. Subcontractors. Contractor elects to provide all required Contractor services through its work <br />force. Contractor agrees to provide City with prior written notice of any use of subcontactors to <br />perform the required services. Contractor shall assure that each subcontractor utilized will be <br />appropriately insured and bonded. <br />4. Support and Maintenance. <br />a. Contractor shall provide the necessary technical support and maintenance of all kiosk <br />machines. Technical support shall be accessed via email or telephone. Contractor shall <br />endeavor to: <br />i. Return all calls and resolve all issues within thirty (30) minutes or less; <br />ii. Close all tickets within twenty-four (24) hours; and <br />iii. Complete all on-site repairs requiring parts within twenty-four (24) hours; and <br />iv. Repair or replace kiosk machines within twenty-four (24) hours of notice of required <br />service. <br />b. In the event of a system failure, Contractor shall respond within two (2) hours' notice from <br />County. In the event the communication network is disrupted, Contractor shall ensure that <br />each kiosk is able to operate in a secure mode off-line. <br />c. Contractor shall assume responsibility for any losses and/or repairs due to acts of <br />vandalism or other causes. <br />d. Contractor shall implement and maintain a Disaster Recovery Plan with respect to all <br />equipment utilized in connection with this Agreement as hereinafter defined. <br />6/5/1? 6 of9 <br />25H-9