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3. Conduct route audits - Athens assembles its team of auditors and begins auditing every street, median, walkway and parking lot in Santa Ana 4. Meet with City Staff - Athens will schedule a meeting with City staff prior to contract launch to ensure that any anticipated issues, high visibility locations 5. Finalize routes and route maps - Database information gleaned from route auditing is matched. Each route is developed to ensure time scheduling. 6. Employment offers - Athens will make offers of employment following a job fair to all those meeting Company employment prerequisites. 7. Driver training sessions - Athens will conduct driver training in the weeks preceding start of service. Individuals attending training sessions will be compensated for their time. 8. Route Shadowing- Athens will shadow current routes to ensure completion times and familiarization of route. 9. Route dry run- Athens will drive each developed route to ensure route complies with hours of service and safety regulations. 10. Start services - Based on an award by City Council and timeline given, Athens Services will begin servicing the City of Santa Ana. The start service timeframe depicts a realistic timeframe based on a non-contingency situation. Once the roll-out has begun, Athens maintains a quality assurance program to make sure every goal is accomplished. Every route operated by Athens is supervised by an experienced route supervisor that works in the field to ensure all services are completed, and any follow up issues are resolved in a timely manner. The route supervisor is in direct contact with the maintenance group in case of a mechanical breakdown. The route supervisor is in direct contact with our customer service group, so all service inquiries receive personal attention. Other duties assigned: • We utilize a daily route map to ensure all streets, medians, alleys, and cul-de-sacs are swept. (See example to the right.) The supervisor will inspect these areas on a daily basis, and correct any defects. • On a weekly basis the supervisor will trail the route to ensure proper and safe operation of the equipment, and will document his observations. WEDNESDAY wir r 5 aecr*tss a muw u I r', 41 4F r 1 . i. W"?"`"" unary ! ?? rr! R ?R?rNarttll }.. _ r: D) 9?? ? ? i° t F. -_.? t j ?a?t.r_ E MNEU Shat!-1 ST ?r?[aluM ai µ S L i t _ ?.. ea9w 1 a' l 't.t tt E tMl?tt t,,. . ? t ? ? w , tI s u ta.? oil ... ?...+?.. ..,.- '.. r _ ?, -fir.-?_ _ ..._.._... __ r. .., • Powerful software configuration options that allow immediate customization such as setting up authorized and unauthorized zones and times and vehicle speeds to trigger exception alerts and reports. (As an example, exception alerts and reports tell us when the driver exceeds 8 MPH or is stopped longer than 30 minutes.) • State of the art. integrated mapping with satellite images and overlays of routes and destinations providing unprecedented detail for avoiding errors. • Detailed reporting to help monitor driver performance, vehicle use, and productivity. • Teletrac Fleet Director confirms that 100% of each route is completed each day. 25H-89