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TABLE OF CONTENTS (CONTINUED) 3.8 ASSIGNMENT ...................................................................................................... .............................24 3.9 AUDITS AND INSPECTIONS ................................................................................. .............................25 3.9.1 BUSINESS OFFICE ....................................................................................... .............................25 3.10 COOPERATION ................................................................................................. .............................25 3.11 NON- COLLUSION CERTIFICATE ....................................................................... .............................25 3.12 INDEPENDENT CONTRACTOR .......................................................................... .............................25 3.13 INDEMNIFICATION ........................................................................................... .............................26 3.14 COMPLIANCE WITH LAWS ............................................................................... .............................27 3.15 RESPONSIBILITY .............................................................................................. .............................27 3.16 ACTS OR OMISSIONS OF REPRESENTATIVES ................................................... .............................27 3.17 INSOLVENCY .................................................................................................... .............................27 4. OPERATIONAL STANDARDS PROCEDURES & PERFORMANCE REQUIREMENTS ....29 4.1 EMERGENCY RESPONSE COMMUNICATION SYSTEM ......................................... .............................29 4.1.1 COMMUNICATIONS REQUIREMENTS ....................................................... .............................29 4.1.2 VEHICLE COMMUNI CATIONS .................................................................. .............................29 A. 800MHZ MOBILE RADIO ................................................................... .............................29 B. MOBILE DATA COMPUTER SYSTEM .................................................. .............................30 4.2 SERVICE HOURS ................................................................................................. .............................32 4.2.1 SERVICE ................................................................................................... .............................32 4.2.2 FIELD SUPERVISOR .................................................................................. .............................32 4.3 RESPONSE TIMES ............................................................................................... .............................33 4.3.1 GENERAL REQUIREMENTS ...................................................................... .............................33 4.3.2 RESPONSE TIME MEASUREMENT ............................................................. .............................33 4.3.3 RESPONSE TIMES REQUIRED ................................................................... .............................33 4.3.4 RESPONSE TIME REPORTING ................................................................... .............................33 4.3.5 CALL CANCELLATION ............................................................................. .............................34 4.3.6 QUARTERLY RESPONSE TIME REPORT- FORMAT .................................. .............................34 4.3.7 EXEMPTIONS TO RESPONSE TIME REQUIREMENTS ................................ .............................34 A. HIGH CALL VOLUME ........................................................................... .............................34 B. DISASTERS ........................................................................................... .............................34 C. MULTIPLE AMBULANCE RESPONSE ..................................................... .............................35 D. RESPONSE UP /DOWNGRADE ................................................................ .............................35 E. RETURN OF OCFA PERSONNEL ............................................................ .............................35 4.3.8 PROCEDURES TO REQUEST RESPONSE TIME EXEMPTION ....................... .............................35 4.3.9 USE OF ALTERNATIVE METHODS TO MEET RESPONSE TIME REQUIREMENTS ....................36 4.3.10 DISCIPLINARY ACTIONS FOR FAILURE TO MEET RESPONSE TIME REQUIREMENTS AND PERFORMANCE, DEFICIENCY ................................................................. .............................37 A. MEET AND C ONFER ........................................................................... .............................37 B. PENALTIES ........................................................................................ .............................37 C. CORRECTIVE ACTION PLAN .............................................................. .............................38 D. TIMELY PERFORMANCE REQUIRED ................................................. .............................39 E. WAIVER ............................................................................................. .............................40 4.3.11 EMERGENCY ON -SCENE PROCEDURES .................................................. .............................40 4.3.12 DISASTER ASSISTANCE .......................................................................... .............................41 4.3.13 STANDARD OF PERFORMANCE .............................................................. .............................42 4.3.14 GENERAL PROVISIONS ........................................................................... .............................42 A. RETURN OF OCFA PERSONNEL .......................................................... .............................42 B. 911 CALLS FOR SERVICE / REFERRAL ................................................. .............................43 C. PERFORMANCE .................................................................................. .............................43 D. CONFLICT OF INTEREST .................................................................... .............................43 25F -17